Head of Technology

India·Bangaloreexecutive

OtherTechnology

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Overview

About the jobWe're looking for an Head of Technology : who can own the technical health and growth of our backend platform. You'll be part architect, part tech lead, part engineering manager.

Technical Tools

OtherTechnology

About the Role

~5 min read

We're looking for an Head of Technology : who can own the technical health and growth of our backend platform. You'll be part architect, part tech lead, part engineering manager. You won't just review code — you'll set the standard for how code is written, how systems are designed, and how the team thinks about quality, cost, and customer impact. This is not a senior IC role where you write code all day. And it's not a pure management role where you're in meetings all day. It's the balance between the two — the person who makes the team better while staying close enough to the code to make good decisions

What You'll Own

System Reliability & Upkeep
Own the health of a production multi-tenant Node.js/TypeScript backend serving real-time messaging traffic
Lead incident response, root cause analysis, and post-mortem culture
Identify and drive reduction of technical debt — proactively, not reactively
Ensure monitoring, alerting, and observability are in good shape (we use New Relic, Sentry, Pino structured logging)
Work across multiple backend services and ensure they integrate reliably
Scalable, Quality Engineering
Design and review system architecture decisions — schema changes, service boundaries, async workflows (we use Temporal.io), queue design
Drive engineering standards: code review culture, PR quality, test coverage, error handling patterns
Establish and enforce engineering practices that let the team ship fast without accumulating hidden risk
Evaluate build vs. buy decisions with a clear eye on long-term maintainability
Cost Consciousness
Maintain a clear understanding of infrastructure costs (AWS, third-party APIs, LLM usage, DB compute)
Actively flag cost anomalies and propose architectural or operational changes to address them
Balance engineering investment against business return — know when "good enough" is the right call
Team Standards & Culture
Set a high bar for code quality — not pedantry, but clarity, maintainability, and correctness
Build a review culture where feedback is constructive, specific, and educational
Help engineers grow by pair debugging, design reviews, and code walkthroughs
Define and document coding conventions, architecture patterns, and engineering principles that persist beyond any individual
Customer Empathy
Understand that the systems you build serve real D2C businesses who depend on them to communicate with their customers
Treat reliability issues with the urgency of a customer escalation, not a backlog item
Stay connected to what support and product teams are seeing from customers — let that shape engineering priorities
Communication & Stakeholder Management
Translate technical complexity into clear, honest language for non-technical co-founders and stakeholders
Communicate risk, timelines, and tradeoffs clearly — no sugar-coating, no unnecessary alarm
Manage up: surface the right problems at the right time without waiting to be asked
Manage expectations — both internally with the team and externally with leadership
Balancing Tradeoffs
Navigate the tension between shipping fast and building right — and be able to articulate why you chose one over the other
Know when to take on short-term debt and when to push back
Make architectural decisions that serve the next 18 months, not just the next sprint

What We're Looking For Must Have

7–8 years of backend software engineering experience, with at least 2 years in a lead or staff-level role
Strong command of TypeScript/Node.js in production (our primary stack)
Deep understanding of multi-tenant SaaS architecture patterns
Hands-on experience with relational databases (MySQL/PostgreSQL), ORM usage (TypeORM or similar), and writing efficient queries at scale
Experience designing and operating async/event-driven systems (message queues, workflow engines, or similar)
Comfort with cloud infrastructure (AWS preferred) and cost/performance monitoring
Strong pull request review discipline — you know what makes a good review and what makes a bad one

Strong Plus

Experience with real-time systems (WebSockets, Socket.IO, pub/sub patterns)
Exposure to LLM integration, RAG pipelines, or AI feature development in production
Experience with Temporal.io or similar workflow orchestration
Familiarity with WhatsApp Business API, omnichannel messaging, or e-commerce integrations
Prior experience at a startup in the 10–100 person range where you had to set standards, not just follow them

What We Don't Need

Someone who needs a perfectly defined problem before they can start
A pure IC who avoids people and process
A pure manager who's lost touch with the code
Someone who optimises for their own comfort over team outcomes

How You Think

You ask "why does this fail in production?" before asking "why didn't someone write a test?"
You think about the developer who reads your code six months from now
You're bothered by silent failures, swallowed errors, and fire-and-forget async calls
You believe good documentation and clear naming are not optional extras
You have opinions on architecture but hold them loosely when presented with better evidence
You understand that a cost spike is an engineering problem, not just a finance problem
You treat a customer-facing bug with more urgency than a refactor that only benefits the team

What You'll Walk Into We'll Be Transparent With You

A production codebase with real technical debt alongside genuinely good architecture
A fast-moving team that ships frequently
A company that takes reliability seriously but is still building the culture around it
Multiple backend services that need to be held together with clear ownership and standards
A product that's expanding into AI agents, voice workflows, and deeper e-commerce automation — meaning the technical surface area is growing fast
This is a role for someone who thrives in that kind of environment — not someone who needs it to be clean before they can contribute.

What We Offer

Meaningful ownership — you'll shape how engineering works here, not just execute someone else's vision
Direct access to founders and product decisions
Competitive compensation (cash + equity discussion based on profile)
A product that real businesses depend on every day — your work matters immediately

Skills:- Javascript, NodeJS (Node.js) and TypeScript