Senior Technical Analyst

Senior Technical Analyst

Role Description:
As a Senior Technical Analyst, you will play a pivotal role in the end-to-end delivery of robust, high-
performing, and scalable solutions. You will be responsible for requirements gathering, technical analysis,
design, development oversight, testing, go-live support, and production operations. You will collaborate
closely with domain architects, analysts, developers, testers, and stakeholders, ensuring solutions meet
business and technical requirements with a strong focus on quality, customer experience, and continuous
improvement.

Key Responsibilities
Requirements & Analysis
 Lead the understanding and clarification of functional and non-functional requirements by reviewing
specifications and collaborating with domain architects, analysts and stakeholders.
 Conduct technical impact analysis and participate in both high-level and low-level design activities.
 Participate in estimation, staffing, and solutioning; gather and clarify scope information.
 Conduct requirement workshops, identify requirement gaps/issues, and translate business needs
into system requirements.
Design & Development Oversight
 Create and review IT designs, pseudo code, and prototypes.
 Guide and review the development of artifacts (code, documentation, unit test scripts) for self and
peers.
 Ensure high code quality through the creation and review of unit test plans and scripts.
 Lead the implementation of releases following change and release management processes.
 Provide technical support and guidance to junior developers and team members.
Testing & Quality Assurance
 Lead and participate in test design and validation activities (functional, integration, end-to-end,
system, user experience, performance, automation).
 Oversee the creation and review of test artifacts (test scripts, documentation, automation setups).
 Manage test data, defect management, test automation strategy, and performance test strategy.
 Coordinate with business and other stakeholders on testing progress and ensure right test coverage.
 Lead or participate in test management activities, including the creation of master test plans and
testing strategy documents.
Go-Live & Production Support
 Support go-live activities as per the implementation plan.
 Respond to and analyze production issues, suggest and implement workarounds, communicate with
stakeholders, and close incidents/service requests within agreed timelines.
 Participate in root cause analysis (RCA), process improvement initiatives, and estimation of efforts
for solutions/workarounds.
 Track SLAs, verify fixes, and ensure continuous improvement in operations.

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Knowledge Management & Leadership
 Document and share project learnings and best practices.
 Define, maintain, and enhance the knowledge management strategy for the team.
 Train team members on project processes and provide inputs to improve quality.
 Leverage knowledge bases and benchmarks to solve problems and develop high-level solutions.
Degree & Experience
 Master’s or Bachelor’s degree in Computer Science or a related field.
 10+ years of relevant experience in technical analysis, software development, or related roles.
 Experience in a telecommunication environment is an asset.
 A strong understanding of Telco OSS is highly desirable, particularly with practical experience in TM
Forum (TMF) standards and APIs.
 Agile (Scrum) principles.
Technical Skills
 Proven experience in relevant technologies (e.g., Java, Spring Boot, Angular, Postman, Swagger,
Azure, OpenShift).
 Strong knowledge of software development lifecycle, including requirements, design, development,
testing, and support.
 Experience with unit testing tools (e.g., JUnit, Jasmine, Karma), automated testing (e.g., Playwright,
RestAssured, TestNG), and integration testing (e.g., SOAPUI).
 Familiarity with CI/CD pipelines and tools (e.g., Jenkins, GitHub).
 Experience with database management systems (SQL, PL/SQL, PostgreSQL, Oracle) is a plus.
Attitudes / Behavior
 Excellent analytical and problem-solving skills.
 Strong communication and teamwork abilities.
 Customer, solution, and improvement minded.
 Proactive and can-do attitude.
Languages
 Fluent English; knowledge of French or Dutch is a plus.