Digital Collections Manager
Other
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Quick Summary
Overview
Strategy & Execution: Develop and implement efficient loan collection strategies tailored to a digital lending environment.
Technical Tools
Other
- Strategy & Execution:
- Develop and implement efficient loan collection strategies tailored to a digital lending environment.
- Segment loan portfolios and prioritize collection actions based on risk exposure and customer behavior.
- Design and monitor automated workflows and digital touchpoints (e.g., SMS, email, app notifications) for collections.
- Team Management:
- Supervise and coach collections officers and agents to meet collections targets.
- Monitor team performance and provide regular feedback and training.
- Process Optimization:
- Leverage technology, including CRM tools, AI, and analytics platforms to track loan delinquencies and optimize collection efficiency.
- Collaborate with product, tech, and data teams to continuously refine collections processes.
- Customer Engagement:
- Handle escalated customer issues with professionalism and tact.
- Develop user-friendly repayment plans and negotiate settlements where appropriate.
- Reporting & Compliance:
- Maintain accurate records of interactions, payments, and commitments.
- Ensure compliance with regulatory requirements and internal policies.
- Provide regular reports and insights to management on portfolio performance, trends, and risks.
Requirements
~1 min read- Bachelor’s degree in Finance, Business Administration, Economics, or related field.
- Minimum 5 years of experience in collections or credit recovery, with at least 2 in a digital lending or fintech environment.
- Strong leadership and team management skills.
- Proficient in the use of digital collection tools, CRMs, and Excel/data analytics platforms.
- Excellent communication, negotiation, and customer service skills.
- Familiarity with local financial regulations and microfinance operations.
- Experience with loan management systems (LMS) and digital banking platforms.
- Certification in credit management or debt recovery.
- Excellent skills in Microsoft office
What We Offer
~1 min readYou’ll receive competitive compensation and work with amazing people. You’ll work in a beautiful environment with a flat structure and solve complex, real-world challenges.
Location & Eligibility
Where is the job
Ikoyi, Nigeria
On-site at the office
About this job
- Posted
- 531 days ago
Listing Details
- Posted
- May 9, 2025
- First seen
- October 22, 2026
- Last seen
- October 22, 2026
Posting Health
- Days active
- 0
- Repost count
- 0
- Trust Level
- 22%
- Scored at
- October 22, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
Renmoney is a leading fintech company in Nigeria that offers personal and business loans, savings, investment products, and a variety of other banking services.
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