Head of Product, Digital Collections

We’re looking for a Head of Product (Digital Collection) to shape and scale our digital collection ecosystem - from strategy and analytics to automation and technology. Your mission will be to build data-driven tools, optimize collection processes, and enhance recovery efficiency through smart products and innovation.

• →Develop, implement, evaluate, and continuously optimize collection strategies, tools, methods, and analytical models.
• →Define and manage key KPIs for the collection department to ensure sustainable portfolio growth and operational efficiency.
• →Identify growth opportunities, design and run pilot projects, test and implement new strategies.
• →Drive process automation across collection operations — manage, assess, and modernize technical systems, including telephony and robotic solutions.
• →Deploy and refine collection scoring models to improve segmentation and recovery outcomes.
• →Collaborate with external vendors and technology partners to identify, integrate, and implement innovative solutions.
• →Analyze key performance indicators for collection and pre-collection, monitor delinquency trends, and identify deviations and growth points.
• →Automate analytics and reporting, manage the KPI system, and oversee team performance evaluation and motivation within the collection department.

• 3+ years of experience in a similar leadership role within a bank, microfinance organization, or collection agency.
• Proven experience in designing, launching, and optimizing business processes in the debt collection domain.
• Experience implementing and maintaining automated collection systems (including configuration of robotic tools and telephony).
• Strong technical acumen: understanding of APIs, system integrations, backlog management, and task prioritization.
• Solid SQL knowledge and ability to work with databases to analyze and optimize collection strategies.
• Data-driven and systematic approach to collection management — capable of translating ideas into measurable results and vice versa.