Automation Engineer

About Rentokil PCI

Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.

For more details: https://www.rentokil-pestcontrolindia.com

• The Automation Engineer will be responsible for designing and implementing low-code/no-code automation solutions to enhance customer experience, streamline communication workflows, and improve operational efficiency.
• The incumbent will report to the Development Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

• →Collaborate with cross-functional teams to analyse customer journeys and workflows, identifying inefficiencies and automation opportunities.
• →Design and develop automation solutions using LCNC tools (e.g., Yellow.ai, Zoho Creator, Zapier, Make).
• →Build workflows, configure interfaces, integrate data, and define business logic for scalable solutions.
• →Automate customer support, onboarding, feedback, and personalisation to enhance customer experience.
• →Implement communication automation across email, chatbots, social media, and internal channels.
• →Integrate LCNC solutions with CRMs, helpdesk software, marketing platforms, and databases using APIs and connectors.
• →Conduct testing and troubleshooting to ensure reliability and adherence to business requirements.
• →Document automated processes and deliver training to users and citizen developers.
• →Monitor performance of automations and drive continuous optimisation and expansion.
• →Establish and promote best practices in LCNC development, ensuring scalability, security, and compliance.
• →Stay updated on LCNC tools, trends, and AI/ML innovations for enhanced automation strategies.

• Process Optimization
• Automation Development
• Customer Experience Enhancement
• System Integration
• Performance Monitoring

• Analytical Thinking
• Effective Communication
• Stakeholder Collaboration
• Continuous Improvement
• Multitasking Ability
• Customer Centricity

• Bachelor’s degree (Stream will be preferred - Computer Science, Information Technology, or related field)
• Minimum 3+ years of experience in automation roles with a focus on LCNC platforms
• Proven track record in designing and implementing customer experience/communication automations
• Strong process analysis and workflow design skills
• Proficiency in LCNC tools (e.g., Yellow.ai, Zoho Creator, Zapier)
• Good understanding of RESTful APIs, webhooks, and database management
• Basic JavaScript knowledge for custom LCNC logic (preferred)
• Experience with CRM (Salesforce, HubSpot) and Marketing Automation (e.g., Pardot, Marketo) platforms is desirable