Customer Development Executive - Guwahati

India·GuwahatiFull-timemid

OtherDevelopment

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Quick Summary

Key Responsibilities

Focus on client retention,

Requirements Summary

Any Degree Two wheeler Licence Benefits What can you expect from RPCI? Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is.

Technical Tools

OtherDevelopment

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil

PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one

pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI

aims to set new standards for customer service having operations across 300 locations in India.

For more details: https://www.rentokil-pestcontrolindia.com

About the Role

~1 min read

Customer Development Executive is responsible for client retention, renewals & price increase & up-selling and Compliant Management related to the commercial clients.
The Incumbent works as part of a multi-functional team. This involves collaboration with the internal team and external stakeholders.

Responsibilities

~1 min read

→Focus on client retention, renewals & price increase & up-selling
→Compliant Management- To identify & resolve customer complaints within the specific timelines
→Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts
→To provide recommendations & suggestions to the branch for the improvement
→Conduct regular reviews & terminate the non-revival accounts
→SPOC for Branch Renewals
→Total concentration on Renewal business only
→Sole Responsible
→On-time CCM/SQS/SQA
→Timely Terminations
→Coordination between Customers & Operations
→Increase in Branch New Sales as Branch CSEs can focus only on New sales
→Reduction in Outstanding
→Lead Generation