Chick-fil-A Back of House AM Manager

As a Back of House AM Manager you are responsible for overseeing and managing all aspects of our kitchen operations during the AM day parts, including food quality, food safety, inventory management and food cost. Your primary focus is to lead a kitchen that produces safe and great food quickly, while maintaining a remarkably clean environment.

• Oversee daily operations of the Back of House Department and lead the shifts with excellence during the breakfast and lunch day parts. Ensure a smooth breakfast transition daily with consistent systems in place.
• Hold the assistant manager team accountable for shifts they lead during the AM day parts.
• Ensure team policies and procedures are being maintained by all team members.
• Implement and maintain high standards of food quality and safety, and ensure a quick and positive dining experience.
• Ensure the BOH Assistant Managers are serving guests with excellence and using the Winning Hearts Everyday strategy.
• Hold the team accountable for completion of their VSBL checklists.
• Own the numbers- Be constantly aware of current CEMs, productivity, VSBL completion rate, and food cost gap- and make necessary actions to meet goals set by the director team.
• Coordinate with PM Back of House manager daily to debrief on the shift and ensure smooth transition from AM to PM periods and vice versa

• Ensure a well-defined meeting cadence is in place for check-ins with the assistant manager team (meeting biweekly)
• Meet with the BOH Director weekly to ensure your goals align with the overall business plan and provide/receive feedback
• Collaborate with the BOH Director to set monthly manager meetings and lead the discussion
• Foster a positive and collaborative work environment, promoting teamwork, and a ‘serve others mindset’
• Oversee coaching and development for the Assistant Managers, ensure they are meeting assistant manager role expectations (i.e. VSBL, CEMs, cleaning, etc.)

• Analyze productivity daily and ensure calls are made (set breaks/send people home) to meet productivity goals set by the director team
• Align with labor wage goals and ensure necessary actions take place to meet and exceed these goals
• Collaborate with the Director team to ensure IPO goals are met monthly and productivity goals are met daily
• Oversee Inventory Assistant manager to ensure proper systems are being used to maintain proper inventory levels

• Execute individualized development plans created for assistant manager team
• Collaborate with the People Department to ensure all team members are progressing through the RER roadmaps appropriately
• Hold the trainer team accountable for following proper procedures and training consistently, provide feedback to People department to verify trainer performance

We know that the BOH AM is successfully meeting and exceeding role expectations when the following items are met:

• Key CEM Metrics (OSAT, Order Accuracy, Fast Service, Taste, Temperature) meet or exceed Market Averages (Open-2)
• Speed of service times are below 4 minutes (Open-2)
• Food Safety Score @ 1
• Food Cost gap is at or below 0.75% (nugget gap is at or below target)
• AHA Scores are at 98%
• Productivity is 90 or higher
• VSBL checklist completion rate 100%
• Meeting Cadences are being maintained