Auto Damage Adjuster

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you!

Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in

California, Alaska, Hawaii, U.S. territories, or outside the United States.

• Excited about building a tech-driven claims organization
• Passionate about the customer experience
• You're empathetic and patient with everyone you interact with
• Driven by a sense of urgency (without working around the clock)
• Creative in finding the right resolution that serves the insured's best interest
• You're comfortable with conflict—see it as conversational, not adversarial
• Curious about the whole story so you can make the right decisions early
• Anti-status quo—you don't just wish things were different, you make them different
• A strong communicator
• You have a sense of humor (claims are hard enough as it is!)

• →Provide prompt, courteous and high-quality customer service to all policyholders and claimants by responding to customer inquiries, initiating investigations and resolving customer claims. 
• →Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action
• →Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim
• →Coordinate the repair of damaged vehicles and assist with rental reimbursement
• →Recognize recovery opportunities in regards to subrogation and salvage, as well as total loss
• →Ensure compliance with specific state regulations, policy provisions, and standard operating procedures
• →Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority
• →Provide input for continuous development of claims guidelines, best practices, and process improvements
• →Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim
• →Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications

• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
• Work toward reducing and eliminating all the administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!