Bodily Injury Adjuster - Rental Vehicle Claims

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States.

• 3–5 years of bodily injury claims experience, preferably commercial auto or rental/rideshare.
• Solid understanding of liability principles, medical terminology and injury valuation.
• Proven negotiation skills and ability to manage attorney-represented claimants.
• Knowledge of Medicare Section 111 reporting and lien handling.
• Bachelor’s degree preferred; AIC, CPCU or similar designation a plus.
• Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license. Willing to obtain any additional required licenses within 60 days, including state testing.

• The BI Adjuster evaluates and resolves bodily injury claims from rental vehicle accidents, involving renters, additional drivers, passengers, and third parties. You investigate liability, assess injuries and damages, set accurate reserves, and negotiate settlements that reflect the true value of each claim.

• →Manage a caseload of BI claims from first notice through resolution, with early contact and a documented plan on every file.
• →Detailed coverage analysis, risk shifting, and policy investigation.
• →Investigate liability and coverage using rental agreements, police reports, statements, scene evidence and telematics where available.
• →Obtain and review medical records, bills, imaging and wage documentation; evaluate causation, treatment reasonableness and future care.
• →Value claims using injury severity, jurisdiction, venue, comparative fault and verdict trends.
• →Set and adjust indemnity and expense reserves promptly as facts develop.
• →Negotiate settlements within authority; prepare authority requests with clear rationale for higher amounts.
• →Identify early settlement opportunities and flag files at risk of litigation, attorney involvement or excess exposure.
• →Coordinate with defense counsel, nurse case managers, investigators and SIU as needed.
• →Handle Medicare Secondary Payer reporting, lien resolution and release documentation.
• →Meet regulatory, carrier and program requirements and keep file notes current.