Claims Manager - Rental Vehicle Claims

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States.

• 8+ years of claims experience, including 3+ years supervising a team of leads.
• Strong command of commercial auto or rental vehicle claims, including BI, APD and litigation.
• Demonstrated results in performance management, quality and financial outcomes.
• Excellent client-facing, written and analytical skills; comfort with data and dashboards.
• Bachelor’s degree required; AIC, CPCU, juris doctor or similar a plus.
• Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license. Willing to obtain any additional required licenses within 60 days, including state testing.

• The Manager owns the results of a claims team: Team Leads, adjusters and the book of business they handle. You are accountable for quality, speed, financial outcomes, staffing and client relationships, and you turn leadership strategy into consistent daily execution.

• →Lead, coach and develop Team Leads and adjusters; hold regular 1-on-1s, set goals and run performance reviews.
• →Own team results on cycle time, severity, reserve accuracy, litigation rate and file quality.
• →Approve reserves and settlements within authority; escalate larger exposures with a clear recommendation.
• →Manage hiring, onboarding, staffing levels, workload balance and succession planning.
• →Run the team’s weekly and monthly business reviews and report results, risks and actions to the VP.
• →Serve as a day-to-day contact for carriers, clients and program managers; respond to audits and corrective action requests.
• →Make sure handling follows client instructions, regulations and internal SOPs; run quality assurance and coaching programs.
• →Review aging inventory, high-exposure files and litigation with leads and drive action plans.
• →Partner with Legal, SIU, Finance, Training and Product teams on process, technology and cost improvements.
• →Manage vendors, panel counsel and the team’s budget and expense targets.