Claims Team Lead - General Liability

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.

As a Team Lead for General Liability Claims, you lead claims handling across a diverse commercial GL book — spanning multiple industries and loss types. Your scope covers both the General Team (Unrepresented claims) and the Severity/Litigation Team (Attorney Represented and Litigated claims across every dollar tier), so you need to be equally comfortable coaching high-volume adjusters and reviewing litigation strategy on complex files.

A meaningful part of this role is disposition discipline: driving aged inventory to a decision — settle, deny, close, MMI, or coverage — rather than letting files sit touched but undecided. You'll run the weekly rhythm that keeps the aged tail shrinking instead of growing.

• A claims professional with a track record in high-exposure commercial general liability claims across a range of industries and loss types
• A strong leader with litigation management experience who can review defense strategy and reserve positioning
• Tech-oriented and excited about using analytics to separate genuine hygiene issues from real disposition gaps
• Curious — you want the whole story on a legacy claim before deciding whether it needs a new strategy or just a decision
• Anti-status quo — when inventory drifts, you act on it rather than accepting it as the norm
• Comfortable holding both a strategic, portfolio-level view and the detail of an individual complex file

• →Lead and coach adjusters across the General Team and Severity/Litigation Team
• →Own the weekly aged-inventory disposition review — tracking claims open past 120, 180, and 365 days to a defined decision rather than continued activity
• →Review litigation strategy, defense counsel coordination, and reserve adequacy on Severity/Litigation Team files
• →Manage account-based routing exceptions (ASM, QBE Rollover, excess lines) that fall outside standard litigation-status routing
• →Align adjuster caseload targets to verified account-code inventory, adjusting as staffing or volume changes
• →Serve as escalation SME for coverage questions and complex claim strategy
• →Prepare and present claims reports, aged-inventory metrics, and loss trends to clients and leadership
• →Increased reserve and settlement authority, with direct involvement in high-exposure file reviews

• 7+ years of insurance claims experience in high-exposure commercial general liability claims across varied industries and loss types
• Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license
• 2+ years of leadership experience, with a preference for experience managing in a remote environment
• Demonstrated litigation management experience, including defense counsel oversight and settlement negotiation
• Comfortable using technology and analytics to run a disposition-focused aged-inventory process

• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
• Work toward reducing and eliminating all the administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!