Guidance Specialist

Description

• Greet members warmly and create a welcoming, calming atmosphere
• Deliver exceptional customer service and handle questions or concerns with care
• Build real relationships, helping members feel seen, heard, and supported

• Make outbound calls to prospective members using Go High Level (GHL)—expect a minimum of 20–30 outbound calls per shift to schedule first visits and convert leads into members
• Lead sales conversations with walk-ins, first-time guests, and trial members to convert interest into active memberships
• Support outreach campaigns, lead follow-up, and re-engagement efforts to help meet studio sales and utilization goals (utilization refers to the number of sessions booked and attended by members each month)
• Track and report on personal sales activity, call volume, and outcomes each shift

• Lead first-time experiences by walking members through RESET modalities
• Educate members on benefits and ensure comfort and confidence during sessions

• Develop a strong, working understanding of all recovery modalities offered at RESET
• Stay curious and informed about wellness and recovery best practices
• Actively participate in RESET modalities during scheduled shifts as a required part of this role, this participation is completed on the clock, counted as paid working time, and ensures authentic member guidance and genuine product knowledge
• Reasonable accommodations will be made for medical conditions where applicable, in accordance with applicable law

• Support in-studio events, promotions, and community initiatives
• Encourage participation and connection within the RESET community

• Maintain a clean, organized, and visually elevated studio environment
• Clean and sanitize equipment and recovery spaces throughout each shift
• Pay close attention to the details that elevate the member experience

You’ve personally used recovery modalities like cold plunge, sauna, or red light therapy and genuinely believe in them

You enjoy starting conversations with strangers, whether on the phone or in person

You’re comfortable making outbound calls and following up with leads

You take ownership of your shift, your space, and your numbers

You show up reliably for early mornings and evening shifts alike

You find energy in helping people feel better

You’ve never personally tried recovery modalities like cold plunge or infrared sauna

You avoid the phone or dislike cold-calling and lead follow-up

You see sales as someone else’s job, not yours

You need a flexible, ever-changing schedule and can’t commit to consistent shifts

You prefer to do the bare minimum rather than build genuine connection with each member

• CPR and AED certification required within 30 days of hire 
• Prior personal experience with at least one RESET recovery modality (cold plunge, infrared sauna, compression therapy, hot tub, or red light therapy)
• Ability to commit to consistent morning or evening shifts
• Reliable transportation to assigned studio location