iGaming Digital Marketing Customer Service Representative

United States·New Brunswickmid

Customer Support SpecialistCustomer

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Overview

Key Responsibilities Deliver top-tier customer service across all support channels, maintaining service excellence and meeting defined SLAs.

Technical Tools

Customer Support SpecialistCustomer

~1 min read

→Deliver top-tier customer service across all support channels, maintaining service excellence and meeting defined SLAs.
→Resolve player complaints and escalate unresolved issues as needed.
→Assist players with a wide range of needs, including account access, payments, promotions, technical troubleshooting, and all other aspects of the player experience.
→Assist customers with game-related inquiries, helping them understand the rules, strategies, and features of various online casino games.
→Monitor and implement anti-fraud measures to protect both the company and its customers.
→Stay updated on company products, policies, and promotions to provide accurate information.
→Ensure adherence to security protocols and gaming regulations.
→Gather and relay player feedback to support continuous improvement.
→Maintain clear and accurate records of customer interactions.
→Collaborate with internal teams to enhance overall customer experience

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1–2 years of customer support or service experience, preferably in iGaming or a regulated industry.
Must currently reside in New Jersey and perform all work duties within the state
Strong communication, adaptability, and problem-solving skills.
Team player with a positive attitude, willingness to collaborate with colleagues, and a strong commitment to continuous learning and professional growth.
Fluency in English, both written and spoken, is required; proficiency in additional languages is considered a strong asset.
Ability to work rotating shifts, including nights, weekends, and holidays.
Ability to work effectively in a remote environment with reliable internet access and a professional, distraction-free workspace.
Detail-oriented with a commitment to maintaining service standards and compliance.
Comfortable in a remote model with flexibility for training and team events.
Position may involve occasional lifting/moving of items up to 25–50 lbs.