Operations Manager (Distribution Dept.)

The RTI depot is located in Jessup, MD.

• People Leadership: Responsible for leading and developing a team to drive high performance and Restaurant Technologies values.  Responsible for developing, managing, and coaching depot employees in person and virtually.  Accountable for workforce planning, training and on as well as workforce engagement, performance management, recognition, development and coaching.    Leads the implementation of systems and processes to maintain a highly engaged workforce.  Accountable for actively addressing engagement and individual performance issues.

• Customer Service & Reliability: Responsible for executing high levels of customer service in an efficient manner.   Collaborates with Regional Planner, Ops Support Admin and other functional partners to ensure the ability to meet customer demand.  Ensures that customers are satisfied, and any inquiries, incidents and issues are resolved in a timely manner. 

• Operational Performance: Responsible for achieving depot operations performance through continuous improvement practices and leading Operational Excellence.  Specific responsibilities include managing depot expenses, service, and distribution performance through efficient operations.  Responsible for leading the overall safety, DOT, and quality control management practices within a depot. 

• 5+ years’ experience in operations
• 2+ years of management experience, highly preferred
• Proven track record in managing customer service challenges which result in mutual wins
• Comfortable working in fast paced, growth environment
• Ability to motivate others and build highly engaged and effective teams
• Experienced in leading teams for high performance, including managing performance, coaching, handling conflict and developing employees
• Self- aware- knows strengths and weaknesses and actively pursues ways to improve
• Possesses Managerial courage to say what needs to be said, address poor performance and lead courageously
• Strong interpersonal communication skills and the ability to influence across the organization
• Strong business acumen and proven track record in achieving financial and operational results

Restaurant Technologies is the leading provider of highly innovative and value-enhancing bulk cooking oil management services to the food service industry. Our solution is environmentally sound, highly efficient and creates a safer, more productive work environment for restaurant personnel. With over 35,000 existing customers we are an established, profitable mid-sized company poised for double-digit growth in the coming year. We are headquartered in suburban Minneapolis, Minnesota with a growing number of sites strategically located across the U.S. serving over 41 metropolitan markets.