Assistant General Manager

· Oversee daily hotel operations, including front desk, housekeeping, food and beverage and maintenance, ensuring seamless service delivery and guest satisfaction · Support the General Manager in developing and implementing strategic business plans to achieve revenue targets, optimize profitability and enhance market position · Manage and motivate a diverse team of up to 200 employees, fostering a positive work environment, providing training and conducting performance evaluations · Develop and execute marketing and sales strategies in collaboration with the marketing team to attract new clientele and retain existing guests, with a focus on local and international markets · Manage the hotel’s financial performance, including budgeting, forecasting, cost control and revenue management, to ensure financial objectives are met · Ensure compliance with all health, safety and legal regulations, maintaining high standards of operational excellence and guest security · Cultivate strong relationships with guests, clients and local community stakeholders, acting as a brand ambassador for the M Resort & Hotel · Lead and coordinate event planning and execution for various functions, from corporate meetings to social gatherings, ensuring flawless delivery and client satisfaction Requirements · Minimum of a Bachelor’s Degree in Hospitality Management, Business Administration or a related field · A minimum of 6 years of progressive experience in hotel management with a strong emphasis on operations and guest services · Proven track record in overseeing daily hotel operations, including front desk, housekeeping, F&B and maintenance, ensuring efficiency and high standards · Demonstrated ability to develop and implement effective marketing strategies to drive revenue and enhance brand visibility within the competitive Kuala Lumpur market · Strong financial acumen, including experience with budgeting, P&L management, cost control and revenue forecasting · Exceptional customer service skills with a passion for creating memorable guest experiences and resolving issues effectively · Proficiency in event planning and management, from small meetings to large-scale banquets, ensuring seamless execution and client satisfaction · Excellent leadership and team management skills, with the ability to motivate and develop a diverse team of up to 200 employees · Fluency in English and Bahasa Malaysia is essential, proficiency in Mandarin is a significant advantage · Experience working within a luxury or lifestyle hotel environment is highly preferred · Ability to work flexible hours, including evenings, weekends and holidays, as required by the demands of the hospitality industry Benefits · EPF · SOCSO · Annual Leave · Medical Leave · Health Insurance