Tik Tok Live Moderator

Community & Comment Control · Monitor live comments · Remove inappropriate/spam comments · Block or mute users · Maintain brand-safe environment Live Stream Support · Assist host during TikTok LIVE · Highlight key comments/questions · Pin important messages · Manage giveaways or engagement prompts Community Engagement · Respond to basic customer questions · Escalate complaints to Admin/Operations · Maintain positive brand tone Crisis Handling · Quickly handle trolls or brand attacks · Flag policy violations Requirements Education · Diploma or Degree in Marketing, Communications, Media or related field (preferred but not mandatory) · Fresh grads with strong Tik Tok knowledge can be considered Experience · 2-5 years experience in: o Social media management o Community management o Live streaming support o Customer service (retail is a plus) Technical Skills · Strong understanding of TikTok platform & trends · Familiar with TikTok LIVE features · Fast typing & multitasking · Basic knowledge of TikTok Shop (bonus) · Able to use Google Sheets/basic reporting tool Soft Skills · Quick thinker under pressure · Good crisis handling ability (dealing with trolls) · Friendly and brand-aligned communication · High attention to detail · Calm personality during live sessions Benefits · Annual Leave · Medical and Hospitalisation Leave · EPF · SOCSO · EIS · Allowance Provided