UConn Bookstore-Starbucks Supervisor (Part-time)

Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work varying or set schedules on a weekly basis year round as a part-time Supervisor in our BNC Starbucks Licensee Cafe. In the Cafe you will provide assistance to the management team, have oversight for team members within the cafe or store in the absence of upper management, greet customers, and increase customer loyalty while preparing drinks and food in a fast-paced academic environment.

A Cafe Supervisor in our BNC Starbucks should support the management team, be a resource for all departments, a model for customer service, a driver for sales, and a skillful problem solver. As a BNC Starbucks Licensee Café Supervisor you will spend the majority of your time on the sales floor coaching and modeling Wow customer service.  You will help train and oversee the daily work activity of team members in the Café.  You must be knowledgeable about cafe and store operations; provide outstanding customer service; help enforce loss prevention and safe food handling procedures; and ensure that the Café is maintained.

• Customer service experience in a retail or restaurant environment.
• Prior supervisor or manager experience.
• High-energy, friendly personality, with strong communication skills to interact with a variety of people.
• Excellent customer service and communication skills needed.
• Strong interpersonal, communication, organizational, and problem solving skills.
• Basic reading, writing and accounting skills required.
• Ability to work a flexible schedule including evenings, weekends, and holidays.