Patient Financial Services Representative

USA·Durhammid

OtherFinancial Services Representative

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Quick Summary

Key Responsibilities

Answering inbound calls from patients and addressing any inquiries, concerns, or requests with empathy and professionalism. Assisting patients with insurance inquiries, claims, and billing matters.

Requirements Summary

Excellent communication skills, both verbal and written, with a compassionate and patient-centered approach.

Technical Tools

OtherFinancial Services Representative

Description

What We Offer

~1 min read

✓Medical, Dental, Vision, Life and Disability Coverage

✓401(k) Savings Plan with Company Match

✓Paid Time Off (PTO)

✓Paid Holidays

✓Monthly Bonus Plan

✓Hybrid opportunities

Responsibilities

~1 min read

→Answering inbound calls from patients and addressing any inquiries, concerns, or requests with empathy and professionalism.
→Assisting patients with insurance inquiries, claims, and billing matters.
→Providing information about medical procedures, services, and general healthcare inquiries.
→Documenting patient interactions and updating relevant systems according to established guidelines.

Requirements

~1 min read

Excellent communication skills, both verbal and written, with a compassionate and patient-centered approach.
Strong problem-solving skills and the ability to handle challenging situations with empathy and professionalism.
Ability to multitask, navigate computer systems efficiently, and type accurately.

High school diploma or equivalent.
Proficient in basic computer applications and the ability to learn new software quickly.
Empathy, compassion, and a genuine desire to help others.
Strong attention to detail.