Remote Healthcare Collections Specialist

United States·Auroramid

Finance & AccountingCollections Specialist

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Quick Summary

Overview

Full-Time | Base Salary + Uncapped Monthly Commission Are you passionate about helping people, solving problems, and delivering exceptional customer service? Join Revenue Enterprises,

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Finance & AccountingCollections Specialist

Are you passionate about helping people, solving problems, and delivering exceptional customer service? Join Revenue Enterprises, an award-winning healthcare customer service and revenue cycle organization, where you'll make a meaningful impact on patients while building a rewarding career.

At Revenue Enterprises, we're driven by integrity, passion, and respect. For more than 20 years, we've partnered with world-class healthcare organizations to improve the patient experience and support financial wellness. If you're looking for a company that values its employees, promotes from within, and gives you a voice, we'd love to hear from you.

What We Offer

~1 min read

✓Competitive base pay

✓Uncapped monthly commission program

✓Comprehensive benefits package

✓Remote work opportunities with optional office-based work arrangements

✓Ongoing training and career development

✓Providing outstanding customer service through inbound and outbound phone interactions

✓Assisting patients and families with questions regarding healthcare balances and billing

✓Working collaboratively with patients to create affordable payment solutions, including payment plans and settlements

✓Processing credit card and ACH payments securely over the phone

✓Accurately documenting account activity and customer interactions

✓Following all applicable federal and state regulations while ensuring consumers understand their rights

✓Meeting performance goals while maintaining a patient-focused approach

✓Strong communication and customer service skills

✓A professional and empathetic phone presence

✓Problem-solving and negotiation abilities

✓Attention to detail and accuracy in documentation

✓Comfort working in a fast-paced environment

✓Ability to learn and adhere to regulatory requirements

✓Motivation to achieve performance and commission goals

Prior Collections experience handling delinquent accounts
Experience in customer service and/or healthcare preferred (but not required)
Authorization to work in the US
High school diploma or GED
Advanced beginner to Intermediate skills in the Microsoft Suite (Outlook, Word, and Excel)
Bilingual English/Spanish skills is a plus!
Typing 40+ WPM with 90% accuracy preferred
Experience working from home preferred
Prior collections experienced preferred

Revenue Enterprises is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of actual or perceived race, color, creed, religion, ancestry, citizenship status, age, sex, marital status, sexual orientation, national origin, disability or handicap, veteran status, or any other characteristic protected by applicable federal, state or local laws.