Nurse Manager, RN

The Nurse Manager is responsible for leading and supporting a remote clinical support team to ensure exceptional patient service, operational excellence, and consistent adherence to clinical and quality standards. This role oversees day-to-day team performance, provides coaching and mentorship, supports provider workflows, and contributes to continuous improvement initiatives across the organization.

• Lead, coach, and mentor a team of clinical support staff, including 15+ direct reports
• Conduct regular 1:1 meetings, performance check-ins, and formal coaching sessions
• Complete documentation as needed, including corrective actions and written feedback
• Promote accountability, engagement, and professional development across the team

• Ensure delivery of outstanding patient support and satisfaction
• Manage escalations and resolve patient concerns or complaints promptly and professionally
• Maintain high standards of service, responsiveness, and patient-centered communication
• Promote accountability, engagement, and professional development across the team

• Ensure providers have the tools, information, and resources needed to deliver high-quality patient care
• Support effective communication between clinical teams and providers to streamline workflows
• Assist with operational problem-solving to remove barriers impacting patient care

• Support onboarding and training for new team members to ensure role readiness
• Create and maintain SOPs, workflows, and training materials to standardize performance
• Reinforce compliance and best practices through coaching, audits, and feedback

• Conduct audits and performance reviews to ensure accuracy, consistency, and adherence to protocols
• Identify gaps, recommend improvements, and implement corrective actions when needed

• Active and unrestricted RN license in any U.S. state
• A minimum of 2 years of experience as a Nurse Manager, or equivalent leadership experience
• Proven experience managing a team with at least 10+ direct reports
• Strong leadership skills with a demonstrated ability to coach, mentor, and motivate others
• Experience with coaching, performance management, and quality audits
• Proficiency with EMR systems and healthcare technology platforms
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Excellent communication and customer service skills with a patient-first mindset

• Strong Excel skills, reporting, tracking, and performance metrics
• Experience building SOPs and developing training documentation/materials

• Remote work environment; home office or dedicated workspace required
• Must be able to work independently with minimal supervision
• Occasional virtual meetings via video conferencing (camera on expected)
• Reliable high-speed internet connection required
• Must maintain a distraction-free, professional background for video calls
• Schedule: Monday – Friday, 8am–5pm Central