Senior Technical Support Engineer (T3)

United States·OntarioRemotefull-timesenior

Technical Support EngineerCustomer

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Quick Summary

Overview

Rewind is a service that protects the critical data that powers businesses of all sizes. Our focus is on backing up data that lives in the cloud - in apps like Jira, GitHub, Confluence and Shopify.

Technical Tools

Technical Support EngineerCustomer

Rewind is a service that protects the critical data that powers businesses of all sizes. Our focus is on backing up data that lives in the cloud - in apps like Jira, GitHub, Confluence and Shopify. We are backed by Insight Partners, Inovia, Bessemer and Atlassian Ventures and are proud to be recognized as one of Canada's 50 fastest growing technology companies (2023 Deloitte Fast 50). We invite you to read our startup story to learn where we came from and where we’re going.

Read about our mission, story and values here.
To find out more about our perks, click here.
Some of our Blogs might help you get a better understanding of what we do here. You can find them all here.

We embrace the fast-paced, ever-changing nature of startup life. If you love working with speed, agility, and creativity, you’ll feel right at home here. Here's what it takes to succeed with us:

Responsibilities

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5+ years of experience in a technical support, solutions engineering, or software development role
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Computer Science degree or equivalent practical experience (you can read and write code)
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Proficiency in at least one scripting or programming language (Python, Ruby, JavaScript, or similar)
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Strong understanding of REST APIs, OAuth, webhooks, and modern SaaS integration patterns
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Experience with cloud platforms and SaaS ecosystems (Atlassian, GitHub, Shopify, or similar)
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AWS - CloudWatch for logs, OpenSearch/Kibana for search infrastructure, SQS/SNS for async processing
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Ability to read logs, inspect API responses, and debug issues at the network and application layers
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Exceptional written and verbal communication - you can explain a complex technical root cause to a non-technical customer and to an engineer on the same day
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Comfort working independently in ambiguous, high-stakes situations with limited documentation

Nice to Have

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Experience with backup, recovery, or data resilience products
Familiarity with Jira, Confluence, or Atlassian platform administration
Experience with PostgreSQL and DynamoDB
Prior experience in a SaaS company at a similar scale (Series B / growth stage)
Experience working with enterprise customers and navigating complex account relationships

There is a strong preference for candidates based in Ontario for easier collaboration.

Requirements

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At Rewind, you’ll help shape the future of data protection for thousands of businesses. We’re performance-driven, innovative, and not afraid to challenge what’s possible. You’ll join a team that values trust, accountability, and respect for people’s time — and encourages every employee to experiment, think critically, and grow.

We support innovation through experimentation — including smart use of AI tools — and believe the best ideas come from those who aren’t afraid to push boundaries.

What We Offer

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Our recruitment process may include the use of artificial intelligence–enabled tools to help manage and review applications efficiently. These tools assist our team, but hiring decisions are ultimately made by human reviewers.