Technician, Site Services

As a Site Services Technician, you will provide hands-on, white-glove support for a single firm, assisting senior leadership, C-level executives, and staff at their Chicago office. You will troubleshoot workstations, software, and collaboration tools, proactively manage technology, and collaborate with internal teams to ensure smooth, uninterrupted operations so the client can focus on their business priorities. As the face of our organization for your primary client, you will spend your time responding to client issues, collaborating internally and externally to resolve issues, and providing exceptional white glove service to our clients. Your role will be pivotal in ensuring our clients' operations run smoothly, allowing them to focus on their core business objectives and succeed in their endeavors.

• →Fundamental knowledge of client/server, Active Directory and Operating system technologies to identify and correct issues in client computer systems
• →Duo Security and other two factor authentication applications
• →Microsoft Exchange Online Administration
• →Familiarity with Microsoft Entra ID
• →Familiarity with Office 365 admin portal
• →Citrix XenApp
• →Publish/Manage Citrix applications
• →Removing hung sessions
• →Familiarity with Citrix director and Citrix studio a plus
• →Mobile device management technologies (Intune and Xen Mobile)
• →Understanding of networking concepts
• →VMware vSphere
• →Virtual server administration: 
• →Disk remediation, Increasing resources, RAM CPU Managing and viewing, GPO’s Troubleshooting server performance, Configuring and managing server roles, Install, configure & manage print queues, and Troubleshoot DNS, DHCP and TCP/IP issues
• →Ability to manage/troubleshoot hardware (video cards, USB & peripheral devices and drivers)
• →Ability to troubleshoot Microsoft Intune and other MDM technologies

• Self-motivated, detail-oriented and organized
• Excellent communication (oral and written), collaboration, organizational, and presentation skills
• Ability to work independently and efficiently to meet deadlines
• Ability to assess and prioritize work in a fast-paced environment
• Ability to manage resources both laterally & vertically

• HS diploma required
• Bachelor's degree a preferred
• Technical certifications and training a plus
• 3-5 years minimum experience in a relevant field
• GREAT ATTITUDE, team player, always willing to pitch in and take on new tasks
• Proactive/flexible nature - if you see something that can be improved, suggest it

80-90k

This position requires current U.S. work authorization. The company is unable to sponsor or assume sponsorship of an employment visa at this time.