Case Manager – National Post - Lebanon - Bekaa (Subject to Funding Confirmation)

This position is contingent upon confirmation of donor funding. The anticipated start date is November/December 2026.

Key responsibilities  

• Support the integration of mental health within PHCC and PSU services by coordinating with psychologists and PHCC staff trained on National Mental Health Program(NMHP)integration packages
  to strengthen safe identification, basic management and referral of mental health cases. 

• Support the nurses in conducting PHQ-9 screening and updating screening results following referrals. 

• Provide non-specialized PSS to individuals referred by PHCC staff, CHVs, PSUs or partners, including IDPs, SGBV survivors, PWDs, PLWs, NCD patients and other vulnerable groups, and refer severe cases to psychologists or psychiatrists upon consent. 

• With the support of the Psychologists, provide individual, family and group PSS and psychoeducation sessions using RI or WHO-aligned approaches such as PM+, focusing on resilience, coping skills, family support and improved wellbeing. 
• Assess the health, mental health, protection and social needs of each patient, develop a simple care plan, and refer to available internal or external services based on informed consent. 

• Use approved mental health screening tools, including PHQ-9 , GAD-7,
  ITQ
  …. 

• Identify and differentiate between P1 and P2 patients according to the NMHP prioritization criteria and ensure appropriate referral and follow up. 

• During social assessments, use approved disability and vulnerability screening tools, including the Washington Group questions where applicable, to identify access barriers and refer persons with disabilities to appropriate services. 
• Identify early warning signs of mental health conditions, open and maintain case files, and support recovery, crisis management and relapse-prevention planning with the mental health team. 
  
• Support awareness and PSS sessions on common mental health and psychosocial concerns facing targeted communities, using clear messages and responding to beneficiaries' questions respectfully and accurately. 

• Work closely with PHCC staff, CHVs and case/referral focal points to strengthen safe referral pathways for SGBV, child protection, disability, health, nutrition and other protection-related concerns. 

• Maintain professional and respectful communication with beneficiaries, families, PHCC teams, partners and other actors, and promptly report any incident or concern that may affect service quality, safety or RI's reputation. 

• Apply cultural sensitivity, impartiality, confidentiality and a survivor-centered approach when dealing with beneficiaries under all circumstances. 

• Coordinate closely with the Mental Health Team and PHCC staff to ensure timely follow-up, case review and referral closure where possible.
  

Outreach activities and networking 

• Conduct outreach activities in coordination with RI Psychologists, CHVs and PHC Satellite Units, including activities targeting IDPs in collective shelters, rented spaces and PHCC catchment areas. 

• Build and maintain referral networks with MH, protection, health, nutrition and disability actors to support timely access to services. 

• Support capacity building and coaching of CHVs and PHCC/community teams on PSS, safe identification, referral pathways, confidentiality and available reporting channels.

• Conduct home visits when needed and when safe, especially for individuals facing mobility, protection or access barriers. 

Reporting and Documentation 

• Report weekly progress, challenges, referrals and follow-up actions to the Mental Health Supervisor. 

•  Coordinating technical case issues with the Mental Health Supervisor as required. 

• Monitor beneficiaries' psychosocial progress, review cases with the Mental Health Team, and refer to specialized services when needed, including speech therapy, psychomotor therapy, psychiatry or protection services. 

• Participate in regular MH Team meetings and case discussions for supervision, technical support, coordination and quality assurance. 

• Maintain organized hard-copy case documentation at PHCC level in line with confidentiality, data protection and RI procedures. 

• Ensure accurate and timely data entry in the mental health database and relevant tools, including assessment forms, follow-up forms and KOBO.