Case Manager Team Lead - National Post - Lebanon - Beirut (Subject to Funding Confirmation)

The Case Manager Team Lead will support the Mental Health Supervisor in overseeing the quality and consistency of case management and non-specialized psychosocial support services across RI-supported PHCCs and PHC Satellite Units. The position will provide day-to-day technical guidance, coaching and follow-up to Case Managers; support case review, safe referrals, documentation, data quality and capacity building; and facilitate coordination with PHCC teams and other service providers. The Team Lead will not maintain an individual caseload. Clinical decisions, complex or high-risk cases and matters requiring specialized mental health oversight will be referred to the Mental Health Supervisor and relevant clinical staff in accordance with RI procedures.

Key responsibilities

• Support the Mental Health Supervisor in planning, coordinating and monitoring case management and non-specialized PSS activities across supported PHCCs and PSUs.
• Provide regular technical guidance, coaching and supportive supervision to Case Managers, including review of workplans, priorities and follow-up actions.
• Organize routine case management meetings and facilitate case discussions to review care plans, referrals, follow-up, P1/P2 prioritization and barriers to access.
• Ensure that Case Managers follow the NMHP integration flow and approved procedures for screening, assessment, informed consent, case documentation and referrals.
• Provide guidance on the appropriate use and documentation of approved screening tools, including PHQ-9, GAD-7 and ITQ, in coordination with PHCC staff and the Mental Health Supervisor.
• Monitor timely identification and escalation of high-risk or complex cases, including suicide risk, protection concerns and severe mental health conditions, to the Mental Health Supervisor and relevant clinical or safeguarding focal points.
• Review case management files and follow-up practices to promote completeness, confidentiality, data protection and consistent quality of care.
• Coordinate with RI Psychologists, Psychiatrists, PHCC staff and referral actors to address service gaps, strengthen referral pathways and support continuity of care.

• Identify challenges affecting case management delivery, propose practical corrective actions and follow up on agreed improvements with the Mental Health Supervisor.
• Support the orientation and induction of new Case Managers, including use of RI forms, referral procedures, KOBO and reporting tools.
• Contribute to the development and adaptation of training materials, session plans and practical guidance for Case Managers, CHVs and PHCC staff, in coordination with the Mental Health Supervisor.
• Co-facilitate trainings and refresher sessions on PFA, safe identification and referral, confidentiality, case management, documentation and other approved MHPSS topics.
• Promote consistent application of survivor-centered approaches, Do No Harm, safeguarding, PSEA and RI codes of conduct in all case management activities.
• Monitor and assess the performance of Case Managers, provide regular constructive feedback, contribute to formal performance evaluations, and identify individual development and capacity-building needs in coordination with the Mental Health Supervisor.

Outreach activities and networking

• Conduct regular supportive field visits to PHCCs and PSUs to observe case management practices, identify operational challenges and provide on-site coaching.
• Support coordination with PHCC focal points, CHVs and health, nutrition, protection and disability actors to improve referral pathways and access to services.
• Assist the Mental Health Supervisor in planning community awareness, outreach and capacity-building activities and monitor their implementation by Case Managers.
• Participate in PHCC coordination meetings as delegated by the Mental Health Supervisor and communicate relevant action points.

Reporting and Documentation

• Consolidate and review weekly and monthly Case Manager updates, including activity progress, caseload trends, referral follow-up, challenges and actions required.
• Check completeness, accuracy and timely entry of case management data in approved forms, databases and KOBO; coordinate corrections with Case Managers.
• Provide regular updates to the Mental Health Supervisor on team performance, service gaps, urgent concerns and training needs.
• Support preparation of PHCC-level reports, case management summaries and data analysis, ensuring confidentiality and compliance with RI procedures.

• Follow up implementation of supervision recommendations and agreed action plans, and document progress for review by the Mental Health Supervisor.

Behavior and conduct

• Ensures that behavior inside and outside of work promotes the values in RI’s code of conduct and safeguarding policies.
• Acts with integrity and holds themselves accountable for being respectful, inclusive and professional.
• Reports any concerns.

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. 

Equal Employment Opportunity

Relief International is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Relief International (RI) is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to RI’s Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.