PT Wheatley Associate

• Effectively demonstrates characteristics of being enthusiastic, outgoing, and strongly customer-service oriented, including the application of The Richland Library’s customer engagement standards.
• Greets customers & successfully ascertains individualized needs and/or requirements for each customer.
• Engages, encourages, and assists diverse customers in all areas of the Library in a welcoming, professional, and respectful manner.
• Assists customers by checking out materials, renewing materials, taking reserves, locating materials, etc., using automated library system; assists customers (in-library and on telephone) with basic informational and directional requests.
• Assists customers in use of PAC terminals, copiers, and other equipment, at various locations and areas throughout that location.
• Discharges returned materials.
• Handles fines, fees, payments.
• Interprets and communicates general library policies and procedures to customers.
• Enters customer information into automated systems and issues library cards.
• Assists in programming for children and adults.
• Answers telephone and directs calls to proper location.
• Checks in newspapers, magazines.
• Answers basic informational and directional requests from customers.
• Collects and records required data and statistics regarding questions, use, etc.
• May perform opening and closing procedures; may be responsible for securing and re-opening building.
• Searches for reserves and other materials on shelves using printouts and lists.
• Empties bookdrops and video drops and brings materials into the building.
• Reads shelves; may be assigned responsibility over particular section(s).
• Keeps books and other materials neat and in proper order.
• Keeps tables, desks, and other areas neat and free of clutter.
• Troubleshoots AV problems.
• Cleans and checks equipment.
• Performs other associated duties as required or assigned.
• Shelves library materials.

• At least two years of post high school education from an accredited college or university.  
• At least one year clerical or other relevant work experience; equivalent combination of training and experience may be considered.   
• Excellent communication and technical skills, including a good understanding of technology.
• Ability to perform all job duties. 

Richland Library is a vibrant, contemporary organization that provides resources and information that advance the Midlands. Offering state-of-the-art technology, a great variety of literary and cultural programs and 12 bustling facilities located throughout the county, Richland Library offers a truly customized, modern library experience for residents and visitors alike. 

The Richland Library is an award-winning, forward-thinking public library system because of our exceptional, diverse staff, who are passionate about serving our community. Be a part of our team and help us to continue to fulfill our mission to help our customers learn, create and share.

We are guided by our shared Vision: “to enhance the quality of life for our entire community”; and by strategic objectives including advancing our community, having an engaged staff who make a significant positive difference, and enhancing the experience and outcomes of customers who interact with Richland Library.

We are an equal opportunity employer; we consider all qualified candidates without regards to race, color, sex (to include pregnancy, childbirth, and all related medical conditions), religion or belief, gender identity, sexual orientation, national origin, age, genetic information, disability, military or veteran status, marital status, or any basis prohibited by federal, state or local law. The Library also complies with the Americans with Disabilities Act and applicable state and local laws with regard to providing reasonable accommodation for qualified individuals with disabilities. Please indicate if you need assistance completing any forms or to otherwise participate in the application process.