EDM Managed Services Consultant

Rimes provides the Intelligence Fabric for Capital Markets, a trusted data network and intelligence architecture that transforms fragmented data, operations and workflows into decision-grade intelligence. The world’s leading institutional investors, asset managers, and service providers rely on Rimes to help them make better investment decisions that power more than US$ 75 trillion in AUM annually.

• Apply established procedures and operational standards consistently, taking ownership for end‑to‑end task completion.

• Monitor key service flows and conduct detailed investigations into failures, delays, and data quality issues.
• Proactively escalate operational risks or recurring service disruptions.
• Provide oversight to ensure handovers between teams are clear, complete, and well documented.

• Act as Maker and/or Checker depending on exception complexity.
• Review exception trends and escalate systemic or high‑risk issues for further analysis.

• Manage and resolve complex client and stakeholder queries requiring detailed investigation.
• Coordinate with internal teams and escalate cases requiring specialist expertise or approval.

• Initiate and manage incident tickets for operational failures or disruptions.
• Coordinate resolution activities across internal teams and provide status updates as required.

• Perform assigned activities within the control framework to maintain operational integrity.
• Identify and highlight risks, near‑misses, or control gaps through oversight reporting.

• Provide oversight of operational and governance reporting.
• Support the creation, refresh, and accuracy of performance and control reports.

• Maintain weekly updates to team task trackers, including project work, training, and bank holidays.
• Support workload planning and forecasting to reflect operational demand.

• Support regression testing and operational readiness during change events.
• Participate in scheduled or weekend support rotations as required.

• Applied understanding of EDM Services, data ingestion, data processing, and related operational workflows, enabling independent decision‑making and informed trade‑offs when resolving issues.
• Independently analyses complex data workflows and identifies root causes and improvement opportunities.
• Deep understanding of EDM Services and the value they deliver to clients.
• Solid experience managing issues in a client‑facing environment—internally or externally.
• Can acts as a reliable deputy, coordinating across teams and maintaining service continuity.
• Amenable to work in a hybrid set up, 3x a week RTO.
• Can do APAC Shift

What You Will Gain

• Technical & market development: Continued training in Python and Rimes’ selected technologies, plus exposure to equity and fixed‑income indices, ESG datasets, ratings, and corporate actions.
• Develop deep familiarity with datasets to support complex queries and issue resolution.
• Gain experience contributing to oversight and control improvement.
• Broader exposure to ESG, equity and fixed‑income indices, ratings, and corporate actions.
• Growth in operational leadership and cross‑functional collaboration.
• Professional growth: Build adaptability, resilience, and partnership skills in a fast‑paced and evolving environment.