Floor Manager

Headquartered in Scottsdale, Arizona, Riot Hospitality Group is a premier, national hospitality management company dedicated to evolving the typical restaurant landscape into one that provides unique and meaningful experiences for each and every guest.

Here at RHG, we are passionately focused on transforming restaurant and nightlife hospitality. We have transformed the industry's landscape through pushing the envelope of the typical hospitality experience, while maintaining exceptional customer service. The brands under management include Dierks Bentley's Whiskey Row, El Hefe, Farm & Craft, Hand Cut, Riot House, CAKE, Cottontail Lounge / Living Room / WET Deck, Maya Day+Night, Shiv Supper Club, Kauboi, Allegra, and F/Sixteen.

Our mission is simple: To make every single hospitality experience better than the last. We pride ourselves on doing this through leading by example, and our passion for excellence is derived from a lifetime dedication to learning and a commitment to true hospitality.

• Manage team members by assigning tasks, monitoring performance, and ensuring a productive workflow. This may also involve scheduling shifts and providing training.
• Anticipate guest needs, field guest inquiries, resolve complaints, and work to maintain high levels of guest satisfaction. 
• Monitor inventory levels, ensure the floor is clean and organized, and uphold safety standards or operational protocols. 
• Address and resolve issues quickly, whether it’s an internal challenge between team members, equipment failure, or a guest concern. 
• Acting as a bridge between floor staff and upper management, relay policies, updates, or feedback effectively.
• Maintain efficiency and create a positive environment for both staff and customers.
• Other duties as assigned.

• Previous leadership experience in hospitality.
• Problem-solving skills.
• Time management skills.
• Strong communication skills.