IT Support Technician II

Riot’s (NASDAQ: RIOT) vision is to be the world’s most trusted platform for powering and building digital infrastructure. Riot’s mission is to empower the future of digital infrastructure by positively impacting the sectors, networks, and communities that we touch. We believe that the combination of an innovative spirit and strong community partnership allows us to achieve best-in-class execution and create successful outcomes.

At Riot, we’re building the future of digital infrastructure. Our team members have unparalleled opportunities to work on groundbreaking initiatives. Through technical excellence and strategic execution, Riot has positioned itself as a leader in the industry driving advancements that continue to set new benchmarks in digital infrastructure. 

The IT Support Technician II is an experienced technical support role responsible for advanced incident resolution, break/fix support, hands-on project participation, and administration of support-governed technologies across assigned facilities. This position serves as a key technical resource within the corporate IT support structure, providing both responsive end-user support and direct execution support for deployments, upgrades, refresh efforts, and operational improvement initiatives.

• →Resolve advanced hardware, software, endpoint, access, mobile-device, conferencing, printing, and workstation incidents for business, operational, remote, executive, and VIP users.
• →Manage incidents through resolution by troubleshooting, communicating with users, validating fixes, documenting work, and escalating issues when specialized expertise is required.
• →Perform break/fix, provisioning, configuration, asset, and lifecycle support for laptops, desktops, mobile devices, peripherals, printers, meeting-room systems, and related technologies.
• →Support IT projects, deployments, upgrades, migrations, office moves, refresh cycles, testing, and post-deployment stabilization across assigned and regional facilities.
• →Administer support-governed systems, including endpoint-management, Microsoft 365, mobile-device-management, conferencing, asset, and end-user support platforms, in accordance with established procedures.
• →Contribute to site readiness, operational continuity, inventory accuracy, documentation, knowledge articles, technical procedures, and process improvements.
• →Guide IT Support Technician I staff through peer mentoring, troubleshooting guidance, escalation readiness, documentation standards, and consistent customer-service practices.

• Associate’s degree in information technology or a related field; or an equivalent combination of education, certifications, and relevant experience.
• Three to five years of progressively responsible experience in IT support, endpoint support, field support, or service desk operations.
• Demonstrated experience resolving intermediate to advanced end-user technical issues across multiple device and software categories.
• Experience performing administrative tasks in support-related platforms as part of operational support or project execution.
• Working knowledge of endpoint support, Microsoft 365 environments, device provisioning, user access support, mobile devices, conferencing technologies, and hardware lifecycle support.
• Strong troubleshooting, customer-service, communication, organization, and documentation skills.