Senior ServiceNow Developer

Riot’s (NASDAQ: RIOT) vision is to be the world’s most trusted platform for powering and building digital infrastructure. Riot’s mission is to empower the future of digital infrastructure by positively impacting the sectors, networks, and communities that we touch. We believe that the combination of an innovative spirit and strong community partnership allows us to achieve best-in-class execution and create successful outcomes.

At Riot, we’re building the future of digital infrastructure. Our team members have unparalleled opportunities to work on groundbreaking initiatives. Through technical excellence and strategic execution, Riot has positioned itself as a leader in the industry driving advancements that continue to set new benchmarks in digital infrastructure. 

We are looking for a Senior ServiceNow Developer to join our Applications team. In this role, you will own the architecture, design, development, and implementation of complex ServiceNow solutions that automate business processes and enhance user experience. You will partner directly with business stakeholders to shape requirements, drive solutions from concept through delivery with minimal oversight, set development standards for the platform, and ensure it remains scalable, efficient, and aligned with industry best practices.

• →Lead the architecture, design, and development of technical solutions on the ServiceNow platform, including Service Catalog, Incident, Problem, Change, Asset Management, and CMDB.
• →Configure and customize advanced aspects of ServiceNow, such as UI Actions, UI Policies, Business Rules, Client Scripts, and Script Includes, with an emphasis on maintainable, upgrade-safe solutions.
• →Design and build integrations between ServiceNow and other enterprise systems using ServiceNow’s APIs and integration best practices.
• →Establish and enforce development standards through code reviews, and champion platform health, performance, and scalability.
• →Serve as the technical escalation point for the most complex platform issues, owning them through to resolution.
• →Create and maintain Service Portal pages using HTML, CSS, and AngularJS.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD) or a Certified Implementation Specialist (CIS) certification strongly preferred.
• 7-10+ years of hands-on experience in ServiceNow development and administration, including ownership of complex, cross-functional implementations.
• Expert-level proficiency in JavaScript, as well as strong experience with HTML, CSS, and XML.
• Proven experience designing and building integrations using ServiceNow’s APIs (REST and SOAP) and integration techniques.
• Experience with CSM, Asset Management, or Nuvolo is highly valued.
• Deep understanding of ITIL and Customer Service Management processes and how they are applied and extended within the ServiceNow platform.
• Strong analytical and problem-solving skills, with the ability to independently drive multiple concurrent initiatives from concept through delivery.
• Excellent communication skills to effectively interact with both technical and non-technical stakeholders, including presenting design decisions and trade-offs to leadership.