Customer Support Specialist

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

We are seeking experienced and detail-oriented payroll support specialist to join our team. This is a critical role that blends payroll knowledge with excellent problem-solving and communication skills.

• →Become the go-to product expert on our Global Payroll and HR capabilities for customers in your designated region.
• →Develop and maintain clear, accurate content, documentation, and FAQs to support both customers and internal teams.
• →Analyse customer support interactions to identify trends, pain points, and opportunities to improve the support experience.
• →Partner with regional Product Managers to provide insights on support volume, customer feedback, and critical compliance concerns.
• →Serve as a resource and point of escalation for Customer Support Specialists on complex, region-specific payroll issues.
• →Personally own and resolve the most challenging customer cases by leveraging your deep platform and country-specific payroll expertise.

• Minimum of 2+ years in a client-facing role with experience managing enterprise customer relationships and prior customer support experience (Business-2-Business Support).
• Ability to manage and solve a queue of customer support tickets.
• Strong communication, and organisational skills: high attention to detail with excellent work product, time management, and execution.
• Strong analytical and problem-solving skills to handle complex payroll calculations and reconciliations.
• Exceptional communication skills and fluency in English (written and spoken), with solid interpersonal skills to effectively address client enquiries and concerns related to payroll.
• Ability to work independently and collaboratively as part of a team, thriving in a fast-paced environment.
• Experience with Google Suite or Microsoft Office, especially Docs/Sheets/Excel, for data analysis and task organisation; familiarity with Salesforce queues, JIRA, and Confluence a plus.

• Customer support experience in a technical / SaaS environment.
• Strong troubleshooting and problem solving experience
• Strong Communications skills in English (Native or Fluent C1 level - written and spoken)
• Additional European Language is a plus.
• Ability to work 9am-6pm

Salary Range: €34,000-€36,000