Global Payroll Operations Supervisor (APAC)

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

We're looking for a strategic leader to join Rippling's Global Payroll Operations team. We are rapidly expanding Rippling to serve the needs of employees and employers all over the world. Our Global Payroll Operations team plays a critical role in ensuring the success of our global payroll products, which are natively built and fully integrated with Rippling's broader suite of products. As Rippling expands its product offerings globally, there is a critical business need for Rippling to develop new muscles around global product operations and country-specific payroll expertise outside of the US.

• →Motivate and lead a team of payroll operations specialists to execute on time payroll and ensure that the team delivers services in line with business and customer expectations
• →Hire and train new team members to support our market expansion and scaling operations
• →Drive your team performance to ensure we are executing and meeting performance KPIs
• →Monitor and report on the team’s progress to ensure requirements, KPIs and deadlines are met
• →Facilitate training and development initiatives to build a skilled and high-performing team
• →Develop best-in-class processes to scale day-to-day operations. Your goal is to create repeatable processes that eliminate room for manual error; these processes should be easy to learn, easy to expand to new use cases, and easy to measure.
• →Support your team in driving issue resolutions and by communicating with various government agencies, partners and directly interfacing with our customers to resolve issues on their behalf
• →Drive automated solutions that enable better efficiency and process improvement
• →Work closely with Global Payroll Engineering and Product teams to ensure that:
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  • →Natively built payroll software supports key payroll and tax compliance requirements
  • →Product bugs and product issues (e.g., calculation errors, file generation errors) are quickly addressed
  • →Internal tooling requirements are properly prioritised and implemented

• →Minimum of 7+ years in a global payroll processing role, and minimum of 2+ years managing payroll operations personnel, and a minimum of 4+ years in a client facing role
• →Previous experience of managing a large team
• →Strong overall APAC payroll experience (Philippines, China, Japan, South Korea, Malaysia, Pakistan, Indonesia, etc). Experience in all countries is not a hard requirement.
• →Strong understanding of end-to-end payroll procedures and regulations (including taxes & Social Security registration & filings) with ability to guide operational specialists across all APAC regions. 
• →Previous experience handing in-house payroll processing and via partner payroll providers
• →Excellent planning and organizational skills with the ability to jumble ad-hoc projects alongside day-to-day operations
• →Strong experience with Google Suite or Microsoft Office, especially Docs/Sheets/Excel, for data analysis and task organization; familiarity with Salesforce queues, JIRA, and Confluence a plus
• →Has working experience with payroll related systems and software
• →Strong English fluency and communication skills