IT Operations Specialist (Senior)

Rise8 builds custom, secure software for government organizations, measuring success by impact: lives saved, time returned, and missions advanced. 

We think big, start small, and scale fast with elite teams across product, design, and engineering to drive continuous delivery for critical missions.

We believe customer experience starts with employee experience, so we take care of our employees. Rise8 is where you’ll do the best work of your career—supported by a culture you won’t find anywhere else. We offer competitive pay and benefits, but what sets us apart is our commitment to autonomy, growth, and a culture rooted in kindness, candor, and continuous learning. 

Certified as a Great Place to Work®, with 100% of employees saying they love working here, Rise8 is where bold ideas become real capabilities. Where mission meets meaning. And where fewer bad things happen because of bad software.

• You want to make tomorrow better than today
• You have a passion for high-speed security and you care about risk management over compliance
• You believe the biggest vulnerability in any system is time. You live to securely reduce cycle time
• You enjoy daily decision making and real product delivery
• You help ensure project success and client satisfaction
• You enjoy collaborative teams, pairing with team members, and inviting your clients to participate
• You like to work alongside, and learn from, lean and agile leaders
• You are a creative problem solver who is comfortable with uncertainty
• You are a curious and keen learner who thrives on enhancing your (and our) practices and knowledge
• You see AI as a force multiplier, not a shortcut — and you're already weaving it into how you think, build, and ship

• Create and manage dashboards related to platform and services availability & performance
• Lead the administration and support of services within a cloud-based Kubernetes platform on AWS GovCloud, including GitLab, and Red Hat Identity Management (IDAM)
• Oversee onboarding/offboarding workflows, access controls, and service account provisioning across multiple environments
• Drive automation of operational and service desk tasks using Bash and other scripting languages to enhance support responsiveness and reduce manual overhead
• Serve as the escalation point for platform support issues and coordinate with cross-functional teams to resolve complex incidents and outages
• Guide and mentor junior technologists and service desk staff in procedures, best practices, and secure operational support
• Champion documentation standards and knowledge sharing to support audit readiness and operational continuity
• Collaborate with security and compliance teams to ensure services and support workflows align with NIST 800-53 controls and organizational policy
• Identify opportunities to enhance the developer and platform support experience through workflow optimization, tooling improvements, and automation
• Contribute to service reliability and user experience through proactive monitoring, reporting, and continuous improvement of support operations
• Champion AI-augmented ways of working across your engagement(s), leveraging AI tooling to accelerate delivery, reduce cycle time, and drive better outcomes at scale.

• Must have an active US DoD Secret clearance
• Must have current Sec+ certification
• A background of 6-10 years in IT operations, service desk, or platform support roles
• Demonstrated leadership in managing service desk operations and coordinating across platform, compliance, and development teams
• Strong customer service mindset and commitment to continuous improvement
• Skilled in ITSM platforms like Jira Service Management, ServiceNow, or Remedy, including SLAs, workflows, and audit reporting
• Expertise managing GitLab and other platform services within secure cloud environments
• Strong scripting abilities in Bash and/or other languages for automating support and operational tasks
• Expertise with administration of tools like MatterMost and Slack
• Proficiency in Linux administration (preferably Red Hat) and AWS GovCloud service management
• Expertise in NIST 800-53 control implementation 
• Exceptional documentation, troubleshooting, and communication skills
• Familiarity with AWS GovCloud, Azure, or GCP operations and service account administration

• Experience in DevSecOps environments and developer platform support
• Ability to shape service desk strategy and influence platform reliability at scale, especially in security and compliance workflows

The annual salary range for this role as it is posted is $119,853 - $149,817 regardless of final candidate location within the United States. The final job level and annual salary will be determined based on the education, qualification, knowledge, skills, ability, and experience of the final candidate(s), and calibrated against relevant market data and internal team equity.