Logistics Customer Service Representative (CSR)

Serve as a primary point of contact for customers, drivers, carriers, and internal operations personnel.

Answer incoming calls, respond to emails, and provide accurate shipment information.

Assist customers with questions regarding deliveries, scheduling, and shipment status.

Communicate shipment delays, scheduling changes, and other operational updates.

Resolve routine customer concerns and escalate more complex issues when necessary.

Maintain positive working relationships with customers and transportation partners.

Road & Rail Services offers eligible full-time employees:

Medical, dental, and vision insurance.

Schedule and coordinate incoming and outgoing truck appointments.

Monitor daily shipment activity and communicate with operations regarding transportation needs.

Prepare, review, and organize bills of lading, shipping documents, and delivery paperwork.

Enter shipment details, customer information, and operational updates into company systems.

Verify documentation for accuracy and correct discrepancies when identified.

Maintain organized electronic and physical records.

Assist with daily reports, shipment tracking, and inventory-related documentation.

Work with drivers and operations employees to resolve scheduling or paperwork issues.

Support additional administrative and customer service responsibilities as assigned.

We need someone who is professional, dependable, and comfortable communicating with different people throughout the workday.

Strong customer service and interpersonal communication skills.

Ability to accurately enter information and maintain organized records.

Strong attention to detail and ability to identify documentation errors.

Ability to manage multiple tasks in a fast-paced office environment.

Good problem-solving skills and the ability to work independently.

Professional telephone and email communication skills.

Dependable attendance and punctuality.

Willingness to learn transportation processes and company operating systems.

Customer service or administrative support in a logistics or transportation environment.

Truck scheduling, dispatching, or carrier coordination.

Shipping and receiving documentation.

Inventory tracking or transportation management systems.

Experience communicating with commercial drivers, vendors, or industrial customers.

Data entry, reporting, and record management.

Paid vacation and holidays.

Company-paid life insurance.

Annual safety boot allowance.

Company-provided Personal Protective Equipment (PPE), when required.

Training and professional development opportunities.

Opportunities for internal advancement.

Veteran-friendly workplace.

A company culture focused on safety, teamwork, and customer service.

Road & Rail Services is an Equal Opportunity Employer.