Trust & Safety Specialist
Quick Summary
Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility.
Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs.
With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door. For more information, visit www.roadie.com.
Our Trust & Safety team members work together to provide tactical operations to tackle issues that introduce risk and jeopardize safety within the platform. As a Trust & Safety Specialist, you will use your keen eye for details and excellent problem solving skills to identify and prevent misuse of the platform, and take pride in knowing that you are upholding the Roadie brand by ensuring trust and safety for our users.
What You’ll Do- Identify, thoroughly investigate, and resolve risk-related issues on the Roadie platform
- Leverage data to identify patterns and trends in escalated incidents
- Identify procedural gaps to develop efficiency and effectiveness within the team
- Manage critical and high-risk situations appropriately and with a sense of urgency
- Adjudicate user background screenings while adhering to geographic compliance & regulations
- Adhere to legal and risk-related policies and procedures
- Partner with law enforcement as needed when managing ongoing investigations
- Investigate, audit, and decision on sender Gig related claims
- Research industry standards and best practices to improve internal processes
- Reduce company losses by assessing internal and external liabilities
- Partner with the Legal team to conduct investigative research and support external user communications
- At least 1 year experience in a customer or technical support role
- At least 1 year experience in a compliance or operations-related role
- Exceptional verbal and written communication skills, with an ability to empathize and establish trust
- Knack for problem solving using investigative and analytical skills
- Proficiency in Salesforce or other CRM systems
- Demonstrated ability to execute consistently with high attention to detail, accuracy, and adherence to detailed and complex procedural requirements
- Thrive in a fast-paced and agile environment, and navigate ambiguity with ease
- Competitive compensation packages
- 100% covered health insurance premiums for yourself
- 401k with company match
- Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!)
- Flexible work schedule with unlimited PTO
- Monthly 3-day weekends
- Monthly WFH stipend
- Paid sabbatical leave- tenured team members are given time to rest, relax, and explore
- The technology you need to get the job done
Listing Details
- Posted
- March 19, 2026
- First seen
- March 26, 2026
- Last seen
- April 22, 2026
Posting Health
- Days active
- 27
- Repost count
- 0
- Trust Level
- 30%
- Scored at
- April 22, 2026
Signal breakdown
Roadie, a UPS Company, is a crowdsourced delivery platform that connects senders with drivers already heading in the right direction, offering fast, flexible, and scalable logistics solutions for same-day and urgent deliveries across the U.S.
View company profilePlease let Roadie know you found this job on Jobera.
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Trust & Safety Specialist