Operations Manager

Position Department: UPMC Events Center

Position Type: Staff Full-Time

Robert Morris University (RMU) is transitioning to an in-house management model for the UPMC Events Center and is seeking an experienced and proactive Operations Manager. This role is critical to the physical execution of events and the overall maintenance and security of our premier multi-purpose facility. Reporting directly to the UPMC Events Center Director of Events and Operations, the Operations Manager will lead the team responsible for facility readiness, equipment maintenance, and technical production. Facility Overview Opened in May 2019, the 161,000 square foot UPMC Events Center is the home of RMU Colonial Men’s and Women’s Basketball and Women’s Volleyball. The facility features: • A 4,000+ seat arena and a practice court for NCAA athletics. • The 11,000 sq. ft. UPMC Health Plan Conference Center. • A strength and conditioning center. • A diverse event calendar including concerts, commencement, meetings, and banquets.

• Direct and manage the set-up and tear-down of portable basketball floors, concert staging, and conference configurations.
• Assure facility readiness and smooth operation for all RMU Athletics, University, and external stakeholder events.
• Coordinate operations activities with other departments and outside contractors to ensure seamless transitions during set-ups.
• Select, train, motivate, and evaluate Housekeeping and Operations Supervisors and part-time staff.
• Implement and coordinate department-wide training on safety guidelines and OSHA requirements.
• Correct staff deficiencies and implement disciplinary or exiting procedures as necessary.
• Help oversee building security, housekeeping, purchasing, and contracted services.
• Plan and review work plans for facility operations and assist the Director of Operations in establishing Standard Operating Procedures (SOPs).
• Order, inventory, and maintain supplies and materials within established budget guidelines.
• Provide excellent customer service with a "customer-first" mentality to all internal and external clients.
• Other duties as assigned.

• 4-year degree required; a degree in Facility Management or a related field is preferred.
• Minimum of two (2) years of experience in facility operations supervision within a public assembly facility.
• Knowledge of set-up/housekeeping and event coordination principles.
• Familiarity with OSHA requirements.
• Proficiency in Microsoft Office and general office equipment (computers, radios, etc.).
• Valid driver’s license and a valid forklift certification (or the willingness to acquire one).

Exemption Status: Exempt

Act 153 Clearance Required: Yes

Required To Pass a Motor Vehicle Report Check (If driving on behalf of the University): Yes

Required to Pass a Credit Check: Yes

Additional Posting Information: None

Special Applicant Instructions: None

RMU complies with all applicable federal, state and local laws and provides equal opportunity in all educational programs and activities, admission of students and conditions of employment for all qualified individuals regardless of race, color, sex, religion, age, disability, sexual orientation, or national origin.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please email humanresources@rmu.edu or call us at (412) 397-6270 if you require a reasonable accommodation to apply for a job or to perform your job.