Compliance Operations Specialist

Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. 

Robinhood Asset Management (“RAM”) is a digital-first investment advisor responsible for delivering investment advice to its rapidly growing client base.  RAM is continuing to expand its business activities to meet the needs of clients with broader, more complex, and comprehensive advisory needs. Working with innovative technology resources, RAM will meet the needs of its clients by delivering a unique financial planning service conveniently at their fingertips, anytime and anywhere.

The Compliance Operations Specialist will help support the operational aspects across the investment advisory business activities, including digital advice and a dedicated team of qualified relationship managers at the pre-launch stage. As a primary point of contact, you will coordinate with teams across the broader Robinhood spectrum to identify and solve problems, research unique issues, and collaborate to achieve a successful launch. You'll help set and keep us on the path for a customer-friendly, compelling, and regulatorily compliant set of advisory services. You will be expected to apply the requirements of a fiduciary’s duty to serve clients and have experience documenting best practices and procedures, creating surveillance tools, and ensuring our operations follow our compliance program, especially in response to new rules and requirements. 

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. 

• →Operationalize the regulatory framework around a new business activity, including implementation of supervisory and operational policies and procedures.
• →Be a primary resource for customer service and business teams, and across Robinhood’s affiliated companies
• →Participate in validation that supervision and controls are in place, and procedures are accurate
• →Research and respond to complaint resolution, and client inquiries
• →Identify potential areas of risk, propose solutions to resolve issues, and provide guidance for future avoidance of similar issues
• →Build essential workflows that achieve requirements including testing for books and record, establish proper information barriers, and identify conflicts of interest.
• →Foster a culture of professionalism, client advocacy, and regulatory guidance within a fast-paced atmosphere of innovation and collaboration across several teams.
• →Demonstrate strong subject matter expertise, while allowing for out-of-the-box thinking, with a goal of providing superior client experience.
• →Work as a team, supporting compliance needs across RAM when needed.

• 4-6 years of operational or compliance experience with an investment adviser 
• Understanding of SEC Investment Advisers ‘40 Act and FINRA and regulations
• Demonstrated written, verbal, and presentation skills to communicate ideas and information in a clear, concise manner, whether directly to co-workers and leadership teams.
• Exceptional organizational skills with an ability to think critically, solve problems, and implement process improvements.
• Self-starter who pays close attention to the details.
• Awareness to spot and identify issues and proactively take steps to resolve. 
• Trustworthy, highly-motivated, multi-task oriented, and ability to thrive in an entrepreneurial environment, while pushing products and projects toward the finish lin