Short Term Planning Analyst

Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. 

The Workforce Optimization team ensures the right staffing levels are in place to support customers effectively while balancing efficiency and scale. The team works closely with Operations, Forecasting, and vendor partners to align staffing with demand and maintain consistent service levels. Team members focus on measurable outcomes such as service level attainment, forecasting accuracy, and operational efficiency. You’ll contribute to improving how staffing decisions are made and executed across short-term planning horizons!

As a Short Term Planning Analyst, you will support staffing performance across a 1–90 day horizon by analyzing data, identifying gaps, and recommending adjustments. You will use reporting, modeling, and trend analysis to improve forecast accuracy and staffing outcomes. This role plays a key part in ensuring the business responds effectively to changing demand, especially during high-impact events. You will also help refine processes to improve consistency, scalability, and decision-making!

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. 

• →Drive performance against critical metrics (e.g., SLA, interval-level attainment) through data-driven staffing decisions
• →Analyze trends and identify root causes of forecast variance, performance gaps, and operational inefficiencies
• →Develop and Manage  reports, and models to inform short-term staffing strategies
• →Partner cross-functionally with Operations, Forecasting, and BPO partners to improve staffing outcomes and productivity
• →Translate data into clear insights and actionable recommendations for leadership
• →Support real-time and short-term staffing adjustments during business-critical events
• →Identify opportunities to improve, automate, and scale workforce planning processes

• 1–3 years of experience in analytics, operations, consulting, or a similar role focused on problem-solving
• 1–3 years of experience working directly with BPO partners
• Strong analytical skills with advanced proficiency in Excel or Google Sheets
• Experience working with data using SQL or similar tools
• Ability to break down ambiguous problems and use data to inform decisions
• Clear communication skills, with the ability to explain insights to a range of audiences
• Experience with Python, R, or data visualization tools such as Tableau or Looker
• Experience working in environments with evolving priorities and changing demand