Accounts Receivable Specialist (UK & US Accounts)

Roca Alliances is a specialized recruitment and operations partner in the technology sector, dedicated to building high-performance teams across Latin America for multinational companies.

For this opportunity, we are hiring talent to join our Cross-Border Teams, supporting a global technology client operating in a fast-evolving and highly competitive industry focused on protecting digital environments.

This organization values data-driven decision-making, cross-functional collaboration, and financial discipline to support sustainable growth.

We're looking for a results-driven Accounts Receivable Specialist to manage a portfolio of UK and US customer accounts, drive collections, reduce aged receivables, and support cash flow performance. This role requires strong communication skills, attention to detail, and the ability to collaborate across global teams in a fast-paced environment.

• Own and manage a dedicated customer portfolio.
• Monitor aging reports, account status, and payment activity.
• Proactively identify and mitigate delinquency risks.

• Execute collection strategies via phone, email, and customer follow-ups.
• Negotiate payment plans and resolve overdue balances.
• Follow escalation procedures to maximize cash recovery.

• Investigate billing discrepancies, disputes, and unapplied cash.
• Partner with Billing, Sales, Customer Success, and Implementation teams to resolve payment blockers.
• Maintain accurate, reconciled, and audit-ready accounts.

• Identify high-risk or delinquent accounts and escalate as needed.
• Collaborate with leadership and Account Managers on resolution strategies.
• Support the reduction of aged receivables.

• Align with Account Management and internal stakeholders on customer strategy.
• Share insights on payment trends, disputes, and risk indicators.
• Contribute to process improvements and collection efficiency.

Meet or exceed targets for:

• Cash Collections
• Days Sales Outstanding (DSO)
• Aging Bucket Performance
• Collection Effectiveness Metrics

Review aging reports, prioritize collection activities, and engage customers regarding outstanding balances. Investigate discrepancies, reconcile accounts, collaborate with internal teams, document customer interactions, and track performance against collection goals—all while helping improve cash flow and customer account health.

✅ 2–5+ years of Accounts Receivable or Collections experience
✅ Experience managing customer portfolios and collection targets
✅ International account experience (UK/US preferred)
✅ Strong knowledge of A/R processes, aging analysis, and dispute resolution
✅ Excellent English communication skills (written & verbal)
✅ ERP experience (NetSuite, SAP, Oracle, or similar)
✅ CRM experience (Salesforce or equivalent)
✅ Strong analytical, organizational, and problem-solving skills
✅ Advanced Excel skills for reporting and reconciliation
✅ Ability to work independently and collaborate across global teams

Medellín, Colombia
Full-time, onsite position.