Manager

By recognizing the importance of our people and investing in their future, The Rose Group makes sound investments in their own. Growth opportunities, an engaged organizational culture, and focus on personal and professional development has made us one of the top Applebee’s restaurant franchises in the nation!

Bring your unique talents and drive to the table. Together we can achieve an exciting rewarding future for you and our team.

• 1-2 years’ experience in restaurant management
• Proven leadership capabilities in the food and beverage industry
• Excellent communication and decision-making skills as a restaurant manager
• Thorough understanding of and a commitment to food safety standards
• A real dedication to exceptional guest service

1. Manages Restaurant Environment

1. Ensures prompt, friendly service according to company guidelines.
2. Directs overall activities and performance of associates on a shift by shift basis.
3. Breeds a culture using the Vision / Mission statement to guide Teamwork, Results, Integrity, Passion for Service, Fun, Balance, Innovation and being Guest Driven.
4. Ensures the immediate response and correction of all verbal guest complaints to self and staff. Refers all verbal and written guest complaints to GM.
5. Ensures guest contact as a priority, utilizing a target goal of 100% table visitation which serves to ensure leadership presence and awareness of guest needs.
6. Enforces responsible service of alcohol on a shift to shift basis.
7. Maintains adequate departmental inventory levels.
8. Ensures product preparation and presentation uncompromisingly meeting company standards.
9. Effectively schedules associates to meet sales demands.
10. Maintains effective safety and security programs according to company policy and government standards.
11. Corrects unsafe practices or conditions.
12. Promotes and manages restaurant organization, cleanliness and sanitation to ABA/Ecosure standards.
13. Performs routine maintenance and immediately notifies GM of needed repairs.
14. Advises GM of any non-routine situations.
15. Communicates with other managers daily through management log and shift change meetings.
16. Completes all other assigned duties and responsibilities.

1. Manages Associate Performance

1. Promotes quality recruitment and referrals of potential management candidates.
2. Promotes Rose Group standards and procedures to ensure newly integrating managers feel part of team.
3. Helps maintain a trained staff through effective use of employment orientation, individual training sessions, associate meetings and implementation of company policy.
4. Determines job assignments on a shift by shift basis.
5. Develops an environment of constant development of associates, including informal shift reviews and participates in the development of written evaluations as required.
6. Assesses the effectiveness of associates, provides candid, fair feedback on a regular basis, and continuously works with associates on their areas of development.
7. With management team peers, owns the hourly sourcing and hiring process ensuring proper staffing in all areas.
8. Demonstrates proper execution of training systems as outlined by the company while emphasizing the importance of training to associates.
9. Monitors acceptable associate performance and documents situations that require or could lead to disciplinary or corrective action. Monitors progressive discipline when appropriate.
10. Assures compliance with company policies, practices and procedures.
11. Acts as coach to all associates; ensuring open lines of communication at all times.
12. Embraces and educates greater team on the importance of adhering to company uniforms standards at all times.

1. Maintain Controls.

1. Takes responsibility to be part of the greater team that is focused on cost control in all departments, not just an area that is assigned.
2. Maintains and controls the assets of the company.
3. Assures the compliance with the local, state and federal laws, regulations and guidelines.
4. Reports progress towards achieving restaurant performance objectives at management meetings.
5. Complies with all cash handling procedures.
6. Executes weekly food and liquor inventories/costs at the GM’s request and is accountable for completion.
7. Responsible for preparing and submitting of accurate daily paperwork to the GM.

1. Development

1. Inspires cooperation and teamwork from associates by breeding a culture derived from The Rose Group/Applebee’s Mission and Vision.
2. Is guest obsessed and promotes the team to be.
3. Demonstrates organizational skills.
4. Completes all assignments and duties properly and on schedule.
5. Develops goals and action plans for personal/professional growth.
6. Leading by example, strives to be a role model for managers and associates.
7. Exhibits a professional image.
8. Develops self on all store related technology.

Applebee’s/The Rose Group is an Equal Opportunity Employer

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