Product Manager – Customer Engagement & Education

Routeware is the industry leader in providing software and data analysis that enables public and private enterprises to improve the effectiveness of their waste and recycling programs. Our solutions help organizations save time and money, increase efficiency, improve safety and help make our world a greener place.

Based in Portland, Oregon, the company employs a distributed team across North America and the UK. Our brands, products, and services provide an all-in-one platform to municipal and private waste haulers and other fleet services. As part of an essential and growing industry, we seek solution-oriented team players who want to positively impact the environment. Our work environment is collaborative, dynamic, fast-paced, and fun with a strong appreciation for innovation and initiative.

Routeware’s Customer Engagement & Education product line is how municipalities turn waste and recycling policy into resident behavior. It’s the layer where a city’s collection program meets the household: the apps, calendars, sorting tools, notifications, and educational content that millions of residents actually use. Our customer is a municipal program manager; our user is a resident who just wants to know if Tuesday is a holiday and whether pizza boxes go in recycling. 

We’re hiring a Product Manager to help drive day-to-day execution on this product line. You’ll partner closely with the Director of Product and our senior PM in the space — taking on roadmap delivery, story writing, sprint execution, and validation work. Over time, as we unify teams and integrate further with the rest of the Routeware platform, your scope and ownership will grow. You’ll also work with a distributed engineering team that includes offshore developers, which means written clarity, detailed acceptance criteria, and async-friendly working habits matter. 

This is a meaningful seat for a PM with a few years under their belt who wants to ship product in a B2B2C SaaS environment with a real consumer-facing surface. It’s also a great place to apply AI to a real-world problem — both exploring opportunities and helping ship production features that improve recycling literacy, reduce contamination, and drive adoption. 

• →Comprehensive benefits (medical with HSA option, vision, dental, and life insurance)
• →Paid parental leave
• →Medical and Dependent FSA
• →401K match
• →Unlimited PTO
• →Ten company holidays
• →1 Volunteer day
• →Summer Friday's
  
  Routeware is an Equal Opportunity Employer and prohibits all forms of discrimination or harassment. At Routeware, we are committed to the principle of equality, and all employment decisions are based on job requirements, business needs, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.