ERP Training & Support Officer

ERP Training & Support Officer to support the effective use of our Enterprise Resource Planning (ERP) system, Microsoft Dynamics 365 Business Central.

The successful candidate should have a good understanding of business processes, strong system aptitude, and the ability to train and support users in a practical and easy to understand manner.

Key Responsibilities

• Develop a strong working knowledge of Microsoft Dynamics 365 Business Central.
• Train and support employees across different departments.
• Prepare simple user guides and training materials.
• Troubleshoot user and system related issues and identify corrective actions.
• Understand business processes and ensure users are applying the system correctly.
• Assist with system testing and process validation.
• Identify recurring issues and recommend improvements to training or system use.

Qualifications & Skills

• Diploma or Degree in Business, Management, Information Systems, Computer Science, or a related field.
• Good understanding of general business processes.
• Strong communication, training, and troubleshooting skills.
• Strong computer literacy and the ability to learn new systems quickly.