Manager / Assistant Manager - Royal Institute Smart Academy

Manager / Assistant Manager – Royal Institute Smart Academy (RISA) Position Summary We are seeking a dynamic, capable, and results-oriented Manager / Assistant Manager to lead and oversee the academic, operational, administrative, and growth functions of Royal Institute Smart Academy (RISA). The role will be responsible for driving student enrolment and business growth, coordinating academic and programme delivery, enhancing the student experience, strengthening digital engagement, and ensuring the effective operation of RISA’s online learning platform. A key focus of the role will also be to expand the current markets and explore new market opportunities and expand RISA’s reach beyond Sri Lanka into overseas markets, positioning RISA for sustainable growth in online education. Key Responsibilities Strategic Growth & Global Expansion: Drive RISA’s overall growth by achieving approved annual and semester enrolment targets, identifying new market opportunities, and developing initiatives to expand RISA into overseas markets and reach a broader international student community. Admissions & Student Experience: Oversee student enquiries, admissions, registrations, and ongoing student services, ensuring professional communication with students and parents/guardians and a positive experience throughout the student journey. Academic & Programme Management: Coordinate course delivery, academic schedules, programme activities, syllabi, and related academic processes to ensure alignment with academic objectives and expected quality standards. Academic Support & Quality: Coordinate appropriate academic guidance and support for teachers and students, monitor programme effectiveness, and initiate improvements to strengthen teaching, learning, and student outcomes. Operations & Online Learning: Oversee the day-to-day operations of RISA, including administrative processes and the effective coordination and utilisation of the online learning platform, ensuring smooth and efficient service delivery. Marketing, Branding & Digital Engagement: Work closely with the Marketing Team to strengthen the RISA brand, improve lead conversion, understand student behaviour and market needs, and oversee social media and digital student engagement. Performance Monitoring & Management Reporting: Maintain accurate records, monitor key performance indicators including enrolment, conversion, retention, and programme performance, and prepare management reports and recommendations to support informed decision-making and continuous improvement. Requirements Qualifications & Experience Bachelor’s degree in Education, Business Administration, Management, Marketing, or a related field. A Master’s degree or relevant postgraduate qualification will be an added advantage. Minimum of three (03) years of relevant experience in education management, academic administration, admissions, student services, programme management, business development, or a related area. Previous management, supervisory, or team leadership experience will be an added advantage. Sound understanding of academic processes, student services, and education-sector practices. Experience or exposure to online education, digital learning platforms, Learning Management Systems (LMS), or international education markets will be an added advantage.