Field Supervisor, Installation & Repair

Mission & Vision: 

RTC Communications exists to provide quality and reliable communications, entertainment and technology products, and services to Southern Indiana. RTC seeks to deliver the future today to our customers and community. Our number one priority has been to combine state-of-the-art technology and old-fashioned service to provide you and your business with the highest quality communications available.  Our mission statement is clear, yet, profound…. Seek, Serve, Smile!  Each employee is empowered to seek out ways to support and grow the business while serving one another and the communities around us.  And we want to do it cheerfully because we can enjoy our work, our co-workers, and our communities!

Company Background:

For over 75 years, RTC Communications and our team have served the communications and entertainment needs of our customers in Daviess, Martin, and Lawrence counties.  Nearly every home will be able to take advantage of the latest, state-of-the-art fiber-optic broadband network—comparable with any big city—in fact, better than most.

Some place along the way, it is assumed that the typical employee will have 10, 20, or even more jobs during their lifetime.  At RTC Communications, we defy conventional wisdom and have team members with decades of service.  Why?  Because they are fulfilled, not just economically but also emotionally.  Each person truly can see how what they do contributes to the success of the company and the happiness of our customers.  When you can draw the line between what you do and the customer, it is bound to be a positive equation that can create a great moment for you and the company.  At RTC, innovation, ingenuity, and integrity intersect with tradition . . . where you can also enjoy the security of a traditional retirement program along with the peace of mind from a healthcare plan that is second to none in our area.

Today, RTC Communications brings a multitude of services, which range from traditional dial tone with advanced calling features, to Voice Solutions, internet services, data networking, security hardware and software, and much more.  RTC provides a great work life, with health benefits that start from Day 1, along with a terrific 401K plan for retirement. 

The Field Supervisor coordinates the daily field activities of RTC’s Installation and Repair technicians while continuing to perform installations, troubleshooting, and other field work. The role provides hands-on technical leadership, keeps work moving safely and efficiently, and reinforces RTC’s customer-service standards.

Essential Job Functions

• Coordinate the daily workload of I&R technicians, clarify priorities, communicate assignments, and adjust field coverage as customer needs, outages, and work conditions change.
• Provide visible, hands-on leadership in the field by performing customer installations, repairs, troubleshooting, and maintenance alongside the team.
• Coordinate I&R work that supports fiber construction, including reviewing work locations and staking information, aligning technician resources with construction priorities, and communicating field conditions or conflicts to the appropriate teams.
• Apply strong working knowledge of fiber-optic facilities, FTTP, splicing and testing, customer-premises equipment, and broadband, internet, data, and voice services to resolve complex problems and support quality work.
• Monitor work progress and workmanship in the field; help technicians resolve technical questions, reinforce proper procedures, and identify issues that require escalation or follow-up.
• Communicate daily priorities, changes, safety concerns, customer-impacting issues, and resource needs clearly to technicians, management, and other affected departments.
• Support technicians through coaching, instruction, and on-the-job knowledge sharing; encourage accountability, teamwork, and continued technical development.
• Set a consistent example in customer interactions, including listening to concerns, explaining work clearly, protecting the customer’s property, and resolving or escalating service issues promptly.
• Promote and enforce safe work practices in the field; pause or escalate work when conditions present a safety concern and ensure applicable procedures and equipment are used.
• Coordinate with Network Operations, Engineering, Construction, Customer Service, and other departments to support installations, repairs, fiber projects, and timely customer resolution.
• Ensure field work and service outcomes are communicated and documented through the established processes; provide management with concise status, completion, and follow-up information.
• Identify opportunities to improve field coordination, service quality, productivity, and the customer experience; perform related duties as assigned.

Knowledge, Skills, and Abilities

• Strong technical capability in FTTP installation and repair, fiber-optic facilities, fiber construction, splicing and testing, copper and Ethernet systems, and customer-premises equipment.
• Ability to read and interpret maps, staking sheets, technical drawings or documents, and equipment instructions relevant to field installation and construction work.
• Ability to prioritize and coordinate multiple field assignments, balance customer commitments with construction and repair needs, and respond calmly to changing conditions.
• Clear, timely communication skills, including the ability to explain daily priorities, provide constructive direction, listen to technician concerns, and keep management and partner departments informed.
• Ability to model professional customer service, build trust with customers and coworkers, and address service concerns with courtesy and ownership.
• Ability to recognize field safety risks, reinforce safe work practices, and communicate or escalate hazards and incidents promptly.
• Sound technical judgment and the ability to troubleshoot complex issues, coach others through problem-solving, and know when to seek additional support.
• Ability to lead peers respectfully, support accountability, and maintain a collaborative team environment while remaining an active field technician.
• Working knowledge of RTC’s products, services, equipment, facilities, policies, and established work processes, or the ability to develop that knowledge promptly.
• Ability to use work-related technology and tools, maintain accurate field updates, and complete or support required technical training, including Calix certifications as applicable.

Education and Experience

• At least three years of progressive experience in broadband installation and repair, FTTP facilities, and customer-premises equipment is preferred; equivalent combinations of related experience and training may be considered.
• Demonstrated hands-on experience with fiber-optic construction or maintenance, including the ability to interpret staking information and understand placement, testing, splicing, or related field work.
• Demonstrated ability to coordinate field work, communicate priorities, and provide technical guidance to coworkers. Prior working-lead or crew-coordination experience is preferred.
• A degree in telecommunications, computer science, computer information systems, or a related field is preferred; equivalent related experience may be considered.
• Current Calix or other relevant industry certifications are preferred. The ability to obtain required certifications and complete RTC or vendor training is expected.
• A valid driver’s license and eligibility for coverage under RTC’s vehicle insurance are required.

Role Scope and Work Expectations

This is a field-based working-supervisor position. The supervisor is expected to spend substantial time performing I&R work while coordinating the team’s daily field activity. The role is centered on operational leadership, technical support, communication, customer service, and safety; routine administrative duties remain with management or designated administrative support.

The employee must be able to travel to customer premises and RTC work locations and follow RTC’s customer-service practices, field procedures, and safety requirements.