Member Services Supervisor

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  • →Coaching Mindset: Utilize Associate KPI data, and real-time interaction observations to build customized, behavior-based coaching plans for each team member. You will provide frequent, actionable feedback and hands-on coaching to drive continuous improvement in both Member Experience and productivity, creating a culture where feedback is expected, welcomed, and acted upon.
  • →Leadership Administrative Tasks: Maintain the operational integrity of your team by ensuring timecards are accurate and all performance management documentation is correct and delivered timely. You recognize that these foundational tasks are crucial to a well-functioning, professional remote team.
  • →Cultivate Excellence: Lead impactful virtual team huddles and 1:1 meetings that translate our brand’s high standards into daily actions, ensuring every interaction is "above and beyond."
  • →Strategic Escalation Support: Serve as the final touchpoint for Members needing additional support. You’ll use these moments not just to resolve a concern, but to model exceptional service and provide a learning opportunity for the Associate involved.
  • →Change & Continuous Improvement: Actively contribute to operational evolution by identifying trends, gaps, and opportunities from frontline insights. Participate in and, at times, lead project work such as pilots, process improvements, workflow changes, and new initiative rollouts—supporting adoption and change management within your team.

Ready for the most memorable – and stylish – experience of your professional career? Then join us at Rue Gilt Groupe. Combining three complementary brands, Rue La La, Gilt, and Shop Simon, we are the premier off-price e-commerce portfolio company.

Our model defined the online treasure hunt through its daily sale events allowing our customers to discover over 5,000 premium and luxury brands at prices up to 70% off full-price retail. We believe in fashion for all, sparking delight through daily discovery and shopping as an occasion to celebrate!  World-class merchandising, technology and marketing bring our shopping experience to life, and we hire world-class people to do it.  Living our values and being empowered, tenacious, passionate, collaborative, innovative, and kind is something we strive for every single day. We meet over coffee and brainstorm new ways to spark delight for our members. Volunteer on- and off-hours together. Plan some serious surprises for our coworkers, because nothing ignites innovation like a breakfast cereal buffet or an afternoon slice of cake.

And we don't hesitate to use our associate discount – after all, we're as enthusiastic about style as our customers. The way we work?  It's so much more than what happens between the weekends. It empowers us to think, create, and innovate, so we can deliver the first-rate experience today's customer’s demand.

Rue Gilt Groupe GDPR/CCPA Pre-Collection Notice for Job Applications: We collect personal information (PI) from you in connection with your application for employment with Rue Gilt Groupe, including identifiers, contact information, employment and education history, and related information. We use this PI for purposes related to evaluating your application and potential employment. Depending on your location, you may have rights under GDPR or U.S. state privacy laws. For additional details or if you have questions, please see our GDPR Applicant Privacy Notice and CCPA Applicant Privacy Notice or contact us at recruitingcoordinator@ruegiltgroupe.com.

• You are driven by the success of others. You have a genuine passion for building decision-making confidence in your team so they feel empowered to provide resolutions independently.
• You thrive in fast-paced, high-volume contact center environments and bring stamina, positivity, and focus—especially during peak seasons and periods of change.
• You are a hands-on, high-energy coach who values real-time feedback, frequent touchpoints, and being present with your team.
• You are comfortable taking ownership of complex issues, and you possess a sharp ability to think critically and solve problems on the fly. 
• You communicate effectively at all levels and can flex your style to coach an Associate, de-escalate a member, or partner with senior leaders.
• You love finding a good deal, are passionate about fashion, and are excited to lead and collaborate within a kind, remote-first culture.