Warehouse & Fulfillment Manager

Ruggable is a leading direct-to-consumer e-commerce brand based in Los Angeles, California with an extraordinary track record of high, profitable growth. We pride ourselves on having an extremely loyal customer base and a talented team made up of genuinely caring people who take action and deliver results. We are venture-backed and own a patented washable rug design that's disrupting the home décor industry. Our mission is to empower our customers to live vibrantly with beautiful products that don't compromise on function. If you're passionate about consumer products, e-commerce, and high-growth start-ups, keep reading!

Ruggable is seeking a Warehouse & Fulfillment Manager to oversee all aspects of warehouse operations and bulk wholesale order fulfillment within our Charlotte manufacturing plant. This role ensures that inventory is managed accurately, orders are processed efficiently, and products are shipped on time and in full, meeting customer expectations. You will be responsible for providing real-time inventory, proactively identifying and preventing stockouts across a 7 day per week manufacturing operation. The ideal candidate is a hands-on leader with 10+ years experience in both warehouse management and manufacturing support for direct-to-consumer/e-commerce and wholesale order fulfillment.

• Lead daily warehouse activities, including receiving, put-away, storage, inventory control, picking, packing, and shipping
• Maintain a clean, organized, and safe warehouse environment in compliance with OSHA and company standards
• Optimize warehouse layout and processes for efficiency and cost-effectiveness
• Ensure inventory accuracy through cycle counts and reconciliation
• Partner cross-functionally with Supply Chain and network warehouse leaders to develop standard work and best practices

• Oversee the order fulfillment process for bulk wholesale orders ensuring accuracy, timeliness, and adherence to SLAs
• Collaborate with manufacturing, supply chain, and customer service teams to align production and shipping schedules
• Identify and source vendors for plant services and goods. Place orders and create system to manage the procurement process for any material and supplies purchased locally

• Manage, train, and develop a high-performing team of warehouse associates, leads, and supervisors
• Build a culture of accountability, continuous improvement, and teamwork
• Schedule labor to meet fluctuating production and order demands

• Monitor and improve SQDC KPIs such as inventory accuracy, stock-outs, on-time shipment, and productivity
• Identify and implement process improvements, automation, and lean initiatives
• Utilize WMS/ERP systems to track inventory and fulfillment performance
• Partner with IT and operations leadership to integrate new technologies that improve efficiency and scalability

• Bachelor’s degree in Supply Chain, Logistics, Business, or related field
• 10 years of warehouse experience in manufacturing or fulfillment work
• 5 years of Warehouse Management experience
• Strong knowledge of warehouse management systems (WMS) and ERP platforms
• Proven ability to lead and develop high-performing teams
• Excellent problem-solving, organizational, and communication skills

• Fluency in Spanish and English
• Experience delivering improvement with Six Sigma and/or Lean Methodologies