Operational Support Representative

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Job Description:

Be a vital player for one of the largest and most recognizable names in

Logistics, Transportation, Fleet Maintenance and Supply Chain Services in the World!

The Operational Support Specialist will receive inbound phone calls at our call center from Ryder personnel and will assist with ELDs and related regulatory questions, assistance with trip related transactions and handle other trip related questions and issues as they arise. additional requirements may require audits. The ideal applicant would be a personable problem solver. 

• Provide timely assistance with regulatory questions, ELDs and related regulatory questions, assistance with trip related transactions and handle other trip related questions and issues. Escalate issues as needed.
• Effectively handle all calls and follow up calls with drivers as necessary to ensure all issues are resolved to their satisfaction. Process internal requests on demand for a variety of topics.
• Accurately document all interactions, issues, and resolutions.
• Report recurring issues or trends to supervisors to help identify areas for process improvement.
• Maintain up-to-date knowledge of changes in policies. Follow all company policies and procedures when handling calls, ensuring compliance with industry regulations and internal guidelines.

• →Handle calls from personnel.
• →Miscellaneous data entry.
• →Performs other duties as assigned.

• Strong verbal and written communication skills.
• Ability to work in a fast paced environment with occasional process changes.
• Strong customer service skills with displayed enthusiasm, great voice tone, and empathy with drivers who are experiencing a breakdown.
• Strong verbal and written communication skills.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
• Flexibility to operate and self-driven to excel in a fast paced environment. Must be accustomed to busy phones.
• Demonstrates time management and priority setting skills.
• Capable of multi-tasking, highly organized, with excellent time management skills.
• Ability to work independently and as a member of a team.
• Detail oriented with excellent follow-up practices.

• H.S. Diploma/GED, Required
• One (1) year to Three (3) years or more in logistics, transportation, warehouse or related field, Required
• 1 year or more in Experience in logistics, transportation, call center
  environment, Preferred
• 1 year or more in Experience with both US 49 CFR and Canadian
  SOR/2005-313 (hours of service regulations), Preferred
• Knowledge of US and Canadian DOT regulations Intermediate, Preferred
• Basic computer and typing skills Intermediate, Required

• No

In addition to a comprehensive benefit package, a 401(K) Savings Plan with a company match, discounted stock purchase options and performance-based annual cost of living increases, we are proud to offer:

• Comprehensive training and the ability to continue your professional development
• Regional and local Ryder resources to help guide and support as we grow this offering.
• The stability and peace-of-mind that comes with working for a World-Class, Fortune 500 organization that has been in business for over 85 years with over 36,000 employees worldwide.
• Additional day of Paid Time Off for Military Veterans.

Our Culture & Commitment:

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Minimum Pay Range:

Maximum Pay Range:

Benefits Information: