5d ago

Product Support Engineer

Argentina·Buenos AiresRemoteFull Time - Contractmid

Technical Support EngineerCustomer

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Quick Summary

Key Responsibilities

reproduce, diagnose, fix, and follow up. Turn vague reports into clear, reproducible technical problems. Debug issues across the application, database, logs, monitoring, and analytics.

Technical Tools

Technical Support EngineerCustomer

Contract directly with the client
Remote - Full-time

Only for candidates based in Latam

Responsibilities

~1 min read

→2–4 years building production web applications.
→Strong TypeScript and React skills.
→Comfortable with SQL and using data to investigate problems.
→Strong debugging and problem-solving skills.
→Ability to investigate issues from incomplete information, screenshots, logs, and user reports.
→Strong written and verbal English.
→Clear async communication and willingness to work directly with customers.
→A mindset focused on fixing root causes, not symptoms.

Nice to Have

~1 min read

Previous support, production, or on-call experience.
Experience eliminating recurring classes of issues through product or engineering changes.
Familiarity with Next.js, Hono, Drizzle, PostgreSQL, Neon, Vercel, AWS, or Terraform.
Construction industry experience is not required.