AI Engineer

At Sabio Group, we're building the next generation of AI-powered customer experience for some of the world's most demanding enterprise brands — the kind of frontier customers who set the bar for what "great CX" looks like. We pair frontier-class large language models with deep contact centre expertise to deliver agentic experiences that materially improve containment, CSAT and operational efficiency.

We're hiring an AI Engineer to join our customer service bot / AI agent team in Madrid. You'll work end-to-end across the lifecycle — discovery, design, build, evaluate, deploy, operate — engineering robust LLM/NLU solutions, knowledge pipelines and integrations across voice and digital channels, primarily in Spanish.

This is a hands-on engineering role for someone who is curious about where AI is going, comfortable shipping agentic systems into production, and thoughtful about doing so safely and cost-effectively.