Service Delivery Manager

At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.

We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.

We are currently looking for a passionate and enthusiastic Service Delivery Manager.

We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.

The Service Manager is accountable for the operational management of a portfolio of managed service customers, ensuring contractual delivery, effective consumption of annuity expert services, and measurable value realisation through outcome-based services.

The role focuses on service governance, consumption management, and outcome delivery, providing clear operational evidence of value and service health to support renewal confidence and revenue growth. This role is within the Operations Team, and closely partners with the Commercial organisation, however remains firmly accountable for delivery, governance, and operational outcomes.