Technical Support Engineer

💼 Title: Technical Support Engineer

📍 Location: North America (Eastern Time Zone preferred, Central Time Zone considered)

🤝 Reporting To: Sr. Director, Global TAM and Support

Do you enjoy digging into complex technical problems and seeing them through to resolution? SafeBreach is seeking a Technical Support Engineer to support our United States enterprise customers. You'll troubleshoot, replicate, and resolve issues across our industry-leading exposure validation platform. This role is a strong fit for an engineer with a few years of support experience who wants to deepen their cybersecurity expertise alongside a collaborative global team.

SafeBreach is on a mission to help organizations have certainty in their security. Long trusted as the global leader in adversarial exposure validation (AEV), SafeBreach empowers organizations to take command of risk by operationalizing the full CTEM lifecycle with the SafeBreach CTEM Platform. Powered by the SafeBreach Helm AI infrastructure layer and grounded in the award-winning SafeBreach Exposure Validation Platform, the SafeBreach CTEM Platform is the first enterprise-grade, closed-loop solution designed to move organizations beyond siloed security activities toward a continuous, intelligence-driven exposure management program. Backed by world-renowned threat researchers and an unrivaled customer success team, SafeBreach provides the capabilities enterprises need to holistically understand threat exposure, make data-driven decisions that reduce risk, and measurably improve cyber resilience—safely and at scale. We are a team of passionate security professionals and innovators. If you’re ready to tackle complex security challenges and make a tangible impact on enterprise defense, we’d love to meet you.

• Serve as a technical point of contact for customer support cases, troubleshooting issues through to resolution
• Build and maintain customer environments in the support lab, replicate customer issues to isolate root cause and file well-documented defects
• Own escalations through resolution, partnering with senior engineers and field teams on complex, high-priority cases
• Contribute to root cause analysis and recommend process improvements
• Create and maintain knowledge base articles, and contribute to internal training and enablement
• Collaborate closely with engineering, technical operations, product management, and quality assurance

Before you read through these: don't check every box? Apply anyway. These are strengths we often see in successful SafeBreachers, not a checklist.

• Professional Experience. 2–5 years in technical support (Tier 2/3) or a similar customer-facing technical role in cybersecurity or SaaS
• Security Fundamentals & Tools. Working knowledge of the MITRE ATT&CK framework and familiarity with detection engineering concepts. Hands-on experience with one or more of the following: SIEM, EDR, firewalls, threat intelligence platforms, or vulnerability management
• Infrastructure Knowledge. Comfortable troubleshooting across cloud environments (AWS, Azure, GCP) and on-premises systems (Windows, macOS, Linux)
• Troubleshooting Skills. Methodical approach to problem-solving, including log analysis and networking fundamentals (TCP/IP, DNS, proxies, certificates)
• Case-Queue Experience. Experience with case management and ticketing tools (e.g., Salesforce, Jira)
• Customer Focus. Experience supporting enterprise customers, with a commitment to clear, timely, and accurate case communication

💥 EVEN BETTER IF YOU HAVE

• Penetration Testing Experience: Hands-on background as a penetration tester, red teamer or security consultant, with a feel for how attackers move through an environment and how to turn findings into clear guidance for customers
• Scripting skills in Python, PowerShell, or Bash for troubleshooting and automation
• Experience in a startup or rapidly scaling company
• Certifications such as CompTIA Security+, CySA+, Network+, cloud associate-level certifications, or security vendor certifications

We view interviewing as a two-way street. We want you to interview us just as much as we interview you! (Avg. timeline: 21-28 days)

A casual meeting with the Talent team to break the ice.

Connect with your future manager to discuss the role, the challenges, and how you can make an impact

Meet your future team members. Take a deep dive into the team dynamics, the culture and the real-world challenges you will face in this role.

Discussions to ensure our values and long-term goals align with yours.

If the vibe is right, we make it official!

At SafeBreach, we celebrate the rich diversity of our team, where every employee's unique perspective is a valued thread in our collective success. We are unwavering in our commitment to fostering an inclusive workplace that nurtures a sense of belonging and empowers each individual to unleash their full potential. We are dedicated to creating opportunities for collaboration, innovation, and meaningful career growth, ensuring that every voice is not just heard, but cherished.